At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Allstate Dealer Service (ADS) VSC (Vehicle Service Contract) Mechanical Claims Adjuster is an intermediate-level role responsible for adjudicating mechanical claims, reviewing inspection reports, and handling some ancillary claims for extended warranties. This position requires the use of mechanical knowledge and repair facility experience to adjudicate claims according to warranty contract specifications. The adjuster must be able to make decisions in a fast-paced call center environment.

Key Responsibilities:

Compile, review, and provide moderately complex to complex mechanical damage estimates, and manage the settlement process.Research reasonable part costs and labor rates in the local market.Accurately document notes and the repair decision-making process.Adjudicate claims promptly and efficiently, with minimal supervision, using prior mechanical experience to determine coverage per contract terms.Prepare repair estimates through discussions with dealerships or independent repair facilities.Complete additional tasks as directed by management.Communicate with customers, dealerships, and independent repair facilities in a call center environment.Contact customers, agreement holders, inspectors, vendors, and others to secure necessary information as needed.Confirm facts and determine if further follow-up is required.

Shift Schedule:

10:15 AM to 7:00 PM Eastern, subject to change based on business needs.Rotational Saturday duty every 6-8 weeks from 9:00 AM to 1:00 PM Eastern

Education and Experience:

High School Diploma or GED required.ASE Certifications are a plus.Minimum 5 years of experience in automotive dealerships or independent repair facilities.In lieu of the above, an equivalent combination of education and experience may be considered.

Functional Skills:

Proficiency with Alldata and/or Mitchell ProDemand software.Intermediate skills in Microsoft Word and Excel.Intermediate negotiation and conflict resolution skills.Strong written and verbal communication skills.Ability to learn new computer programs and departmental processes.

Notes:

High-speed internet is required. Satellite internet providers are not acceptable.The preceding description is not designed to be a complete list of all duties and responsibilities. You may be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.This position is not available for residents of Washington, Puerto Rico, California, Alaska, and Hawaii.

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Skills

Auto Collision Repair, Auto Insurance Claims, Body Mechanics, Call Center, Conflict Mitigation, Conflict Resolution, Customer Experience Management, Customer Satisfaction, Decision Making, Mechanics, Negotiation, Service Contracts, Vehicle Servicing, Verbal Communications

Compensation

Compensation offered for this role is $45,000.00 - 71,100.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.