Job Summary

Elite Home Care, Day Centers & Transportation is seeking a detail-oriented and compassionate Admissions Specialist to serve as the first point of contact for families exploring home care services. This role is responsible for managing all incoming inquiries, qualifying prospects, and guiding families through funding options. The Admissions Specialist will be working closely with marketers and internal teams. The ideal candidate has experience in admissions, healthcare, or customer service and is passionate about helping families navigate care and funding pathways.

Key Responsibilities

Receive and respond to all incoming calls, emails, and inquiries from prospective clients and referral sources.

Complete intake forms, documenting client needs, location, and funding sources.

Guide families through services offered, sign-up process, and determine funding eligibility.

Communicate and collaborate with the marketing team and other relevant departments to ensure all prospects receive timely and appropriate follow-up after intake

Track and update lead progress in the CRM system, ensuring accuracy in reporting.

Deliver weekly lead status updates to the Director of Sales & Marketing and collaborate with the marketing team in regular huddles.

Qualifications

Minimum of 2 years’ experience in admissions, healthcare sales, customer service, or related field.

Knowledge of  funding sources,  CLTC, DDSN, and VA programs preferred.

Strong communication skills with the ability to explain complex processes to families.

Excellent organizational skills with attention to detail in a fast-paced environment.

Proficiency with CRM systems and Microsoft Office Suite.

Background in healthcare, case management, or social services preferred.

Schedule

Primarily Monday–Friday, with occasional flexibility to support Marketing team as needed.

Compensation & Benefits

Full Time, Exempt – salaried position, not eligible for overtime compensation.

Competitive salary based on experience.

Health insurance and retirement plan.

Paid time off and holidays.

Equal Opportunity Employer

Elite Home Care, Day Centers & Transportation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.