Description We are looking for a dedicated Admissions Representative to join our team in Minneapolis, Minnesota. As part of the higher education industry, this long-term contract position offers an exciting opportunity to contribute to the success of applicants and learners through exceptional operational and customer service support. This role will involve both production-focused tasks and non-production activities aimed at improving processes, solving challenges, and enhancing overall experiences. Responsibilities: • Ensure high-quality production output by meeting daily and weekly performance goals. • Gain comprehensive knowledge of workflows across the department and cross-train in areas outside of primary expertise. • Address escalated issues and resolve applicant and learner concerns while identifying systematic challenges. • Facilitate training sessions and serve as a subject matter expert to support colleagues and internal stakeholders. • Collaborate with internal teams, including Enrollment Services and the Registrar’s Office, to enhance processes and solve operational issues. • Participate in continuous improvement initiatives to optimize workflows, reduce cycle times, and improve service quality. • Conduct quality assurance activities to identify and address process defects and enhance individual performance. • Manage and maintain documentation and knowledge systems to ensure accurate and accessible resources for team members. • Contribute to skill development by engaging in training opportunities related to leadership, data analytics, and operational strategies. • Assist in creating a positive and inclusive environment that fosters growth and adaptability. Requirements • Minimum of nine months of experience in higher education or Admissions and Records Operations. • At least one year of customer service experience. • Strong proficiency in Microsoft Outlook and Excel. • Demonstrated skills in data entry, analysis, and critical thinking. • Ability to handle administrative tasks with attention to detail. • Familiarity with document management systems and project management principles. • Positive attitude and adaptability to change in a dynamic work environment. • Associate degree or equivalent relevant experience preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .