Site: The Spaulding Rehabilitation Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary
Manage and coordinate the activities of the liaison team under the supervision of and in collaboration with the senior leadership. Coordinate the referral process to ensure a smooth transition of patients to a Spaulding Rehab Nursing (SRN) facility. Assure patient meets criteria for admission, is clinically appropriate, and is ready to transfer to a post-acute provider. Perform preadmission patient evaluations when required. Work with SRN facilities, MGB clinical operations, and referring facilities to remove barriers to create a smooth and timely transition of care. Support census management to ensure admission budget targets are met. Develop and maintain collaborative relationships with internal staff and external referral sources. Communicate with referral sources and resolve customer concerns with positive outcomes.

Does this position require Patient Care?
No

Essential Functions
-Manage and mentor a team of admissions staff, providing guidance, training, and support to ensure optimal performance and adherence to established procedures.
-Ensure trends or barriers to achieving established admission and referral targets are identified and collaborate with admitting directors and senior directors to remove those barriers, including insurance and regulatory-related issues.
-Coordinate referral process and ensure appropriate escalations are managed to ensure a smooth transition of patients to SRN in accordance with the liaison process and established timeframes.
-Validate that patient assessment information is obtained and audited from a variety of sources and data is transmitted in appropriate systems (4Next/Epic and other applications).
-Contribute to collaborative relationships being developed and maintained with internal and external referral sources to ensure and maintain customer satisfaction. Ensure that the admissions process complies with healthcare regulations, privacy standards, and facility policies, including adherence to the Health Insurance Portability and Accountability Act (HIPAA).
-Responsible for ensuring that patients are accepted, confirmed, and qualified as described in the liaison process.
-Accountable for pertinent information from SRN being communicated to the current medical provider to meet patient and provider needs.
-MGB CC referral influences are identified and communicated to the manager for proper follow-up per established guidelines.
-Ensure payor mix results are achieved according to established targets.

 

Qualifications

Education
Bachelor's Degree Healthcare Administration required or Master's Degree Healthcare Administration preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Licensed Practical Nurse [LPN - State License] OR Physical Therapist [State License] - OR Physical Therapy Assistant [State License] - OR Registered Nurse [RN - State License] -OR Occupational Therapist [State License] -OR Occupational Therapy Assistant and Aide [State License] - OR Speech-language Pathologist [State License] - OR Licensed Independent Clinical Social Worker [LICSW - State License]

Experience
Experience in healthcare admissions or a related role, with demonstrated experience in team management and process improvement. 2-3 years required

Knowledge, Skills and Abilities
- Knowledge of IRF, LTAC, SNF and level of care regulations.
- Background knowledge/work with a clinically complex patient population.
- Broad knowledge of various insurances and government reimbursements.
- Highly developed interpersonal and relationship-building skills, working with a diverse population.
- Must be able to organize and prioritize effectively while working independently and adapting to changing conditions.
- Effectively solve problems while meeting demands of all parties.
- Be comfortable with and enjoy working in a fast-paced environment.
- Be able to make appropriate clinical decision based on information provided independently.
- Computer proficiency required. Microsoft Office applications are preferred, with the ability to learn new software.
- Effective verbal, electronic and written communications skills using the English language.
- Broad knowledge of various insurances and government reimbursements is desirable.
- Highly developed communications and interpersonal skills, working with diverse population.
- Work independently, be self-directed and contribute as a member of a team.
- Anticipates challenges and develops and implements strategies for addressing them.
- High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

 

Additional Job Details (if applicable)

Physical Requirements

Standing OccasionallyWalking OccasionallySitting ConstantlyLifting OccasionallyCarrying OccasionallyPushing RarelyPulling RarelyClimbing RarelyBalancing OccasionallyStooping OccasionallyKneeling RarelyCrouching RarelyCrawling RarelyReaching OccasionallyGross Manipulation (Handling) ConstantlyFine Manipulation (Fingering) FrequentlyFeeling ConstantlyFoot Use RarelyVision - Far ConstantlyVision - Near ConstantlyTalking ConstantlyHearing Constantly

 

Remote Type

Hybrid

 

Work Location

300 First Avenue

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$97,510.40 - $141,804.00/Annual

 

Grade

8

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.