About the Role

We are seeking a compassionate, energetic, and service‑driven admissions coordinator with excellent skills to join our team. In this role, you will be the welcoming face of our center, supporting new admissions, assisting families, enhancing the patient experience, and ensuring smooth front-office operations. If you enjoy working with people, solving problems, and making a difference, we’d love to meet you!

What You’ll Do

Patient & Family Support

Greet new admissions and their responsible parties, setting clear expectations and providing a warm welcome

Managing referrals

Build a strong rapport by rounding regularly and addressing non‑clinical questions or concerns

Provide personalized service tailored to patient needs

Assist patients with completing surveys, kiosk feedback, and Google reviews

Conduct facility tours and confirm room readiness before admissions

Experience & Service Enhancement

Monitor and interpret feedback from surveys, kiosks, and online reviews

Identify opportunities to elevate the patient experience

Investigate concerns and collaborate with department leaders for timely resolutions

Complete grievance documentation in accordance with policy

Administrative & Digital Tasks

Support the Admissions team during high‑volume periods

Use systems such as CensusPro, PointClix Care, email, Zoom, Teams, and MS Office

Assist with admission questionnaires, contracts, and other documents

What We’re Looking For

Required:

High school diploma or equivalent

Strong communication and customer service skills

Comfort using computers, digital tools, and office software

Ability to work in a fast‑paced, patient‑centered environment

Preferred:

Experience in healthcare, hospitality, admissions, or customer service

Familiarity with electronic health or census systems

Why You’ll Love Working Here

Meaningful work that impacts patients and families

Supportive team and positive workplace culture

Opportunities to grow within the organization

Competitive pay and benefits package