Admissions Assistant

Full-Time

Village Behavioral Health is a psychiatric residential treatment center that offers a full spectrum of treatment options for children and adolescents ages 10-17. A uniqueness of Village Behavioral Health is that we use nature as part of our therapeutic process. We are nestled in Louisville, TN right on the Tennessee River spread out over 65 wooded acres.

We are currently seeking a detail-oriented and customer-focused individual to join our team as an Admissions Assistant at Village Behavioral Health. As an Admissions Assistant, you will play a vital role in the admission and registration process for incoming patients. Your exceptional organizational skills, professional demeanor, and commitment to patient safety and satisfaction will contribute to the smooth and efficient functioning of our facility. Village Behavioral Health is a renowned healthcare facility committed to providing exceptional mental health services to our community and in Intake and Admissions, you can make a real difference in the lives of our patients as well as continue to grow in your career in behavioral  healthcare. 

Key Responsibilities:

Greet and search new patients and those transporting patients upon arrival. Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones. Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility. Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient. Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel. Demonstrate a positive, empathetic, and professional attitude toward customers always.  When a patient’s needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service. Ensure the well-being of patients and provide a positive, supportive, and structured environment. Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed. Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems. Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff. Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff. May obtain patient's vital signs, height, and weight as assigned and document in the patient record. Engage patients in activities and interactions designed to encourage the achievement of the treatment goals. Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed. Recognize and prioritize patient safety above all else.

Benefits:

Competitive hourly rates Free breakfast, lunch, and dinner while on shift Handle with Care Training CPR Training Medical, Dental, and Vision Insurance Paid Holidays Paid Time Off 401(k) Retirement Plan - with company match Employee Assistance Program / Employee Discount Program

Pay Range:

$16-$22

We are looking for an individual who possesses excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are dedicated to providing exceptional service, ensuring patient safety, and contributing to a positive patient experience, we encourage you to apply.

Qualifications:

Bachelor's degree is preferred, with a background in the social services field considered a plus. One or more years of experience in healthcare is preferred, demonstrating familiarity with healthcare processes and procedures.

Licenses/Designations/Certifications:

CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility). First aid certification may be required based on state or facility requirements.