Description

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Position Summary:\n\nThe Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. This is an in-person position in Enfield, CT and remote work arrangements are unavailable for this role.\n\nYour Role:\nAnswer phone calls and respond to customer requests.\nProvide customers with service information.\nIdentify, research, and resolve customer issues using computer systems.\nFollow up on customer inquiries not immediately resolved.\nResearch billing issues.\nResearch on misapplied payments.\nTransfer customer calls to the appropriate staff.\nComplete call logs and reports.\nSell services and place customer orders on the computer system.\nRecognize documents and alert supervisor to trends in customer calls.\nRecommend process improvements.\nMay provide training for newer customer service employees.\nMaintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.\nAdapts to changing duties, as required, based on business needs

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Skills

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Inbound call, Customer support, call center customer service, customer service oriented, detail, communication and computer skills, Customer service, Call center, data entry, Outlook

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Top Skills Details

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Inbound call,Customer support,call center customer service

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Additional Skills & Qualifications

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Your Skills: \nDetail oriented\nHighly organized\nAble to handle multiple tasks and high-volume calls.\nExcellent verbal and written communication skills\nComputer literate\nBasic reading, writing, and arithmetic skills.\n\nRequirements: \nHigh School diploma or equivalent\n1-3 years related experience.\nAbility to learn customer service software.\nExperience in customer service and the refuse industry is preferred.\n\nThis Position Features: \nFamily Oriented Environment \nExcellent Benefits and Bonus Potential

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Experience Level

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Expert Level

\n\t\t\t\t\tJob Type & Location

This is a Contract to Hire position based out of Enfield, CT.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Enfield,CT.

Application Deadline

This position is anticipated to close on Feb 28, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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