Hiring for a Customer Service Representative in Enfield!

Job Description

The Customer Service Representative plays a crucial role in managing and resolving customer inquiries, handling orders, and addressing complaints. This in-person position is based in Enfield, CT, and does not offer remote work options.

Responsibilities

Answer phone calls and respond to customer requests.Provide customers with detailed service information.Identify, research, and resolve customer issues using computer systems.Follow up on customer inquiries not immediately resolved.Research billing issues and misapplied payments.Transfer customer calls to the appropriate staff.Complete call logs and reports accurately.Sell services and place customer orders on the computer system.Recognize and document trends in customer calls, alerting the supervisor as necessary.Recommend process improvements.Provide training for newer customer service employees.Maintain punctual attendance consistent with company policies and legal standards.Adapt to changing duties based on business needs.

Essential Skills

High-quality communication skills, both verbal and written.Excellent typing and data entry proficiency.Working knowledge of Excel, Word, and Outlook.Ability to multitask efficiently.Detail-oriented and highly organized.Capability to learn and use customer service software.1 to 3 years of office experience.Experience in customer service, particularly in the refuse industry, is a plus.

Additional Skills & Qualifications

High School diploma or equivalent.Basic reading, writing, and arithmetic skills.Experience in customer service and the refuse industry is preferred.

Work Environment

This position operates in a beautiful, newly renovated office, with working hours from Monday to Friday, 8:30 am to 5:00 pm. The work environment is family-oriented and offers excellent benefits and bonus potential. It provides great opportunities for growth, with the Customer Service Representative team serving as a valuable resource for sales, billing, and dispatch departments.

Job Type & Location

This is a Contract to Hire position based out of Enfield, CT.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Enfield,CT.

Application Deadline

This position is anticipated to close on Dec 31, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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