**Job Description** **Position Title:** Administrative Manager- Language and Accessibility Services-Patient Service Center-Mount Sinai Health System-Full Time-Days **Position Summary:** The Administrative Manager, Language Assistance Program is responsible for monitoring language assistance services, policies, and procedures at The Mount Hospital and Mount Sinai Queens (MSQ) campus and ensuring services for Limited English Proficient (LEP) patients and patients with disabilities are provided in an appropriate, timely, and consistent manner. Assist Associate Director on quality initiatives and interdisciplinary projects to improve Patient Experience. **Qualifications** **Education Requirements:** + Bachelors degree is strongly preferred, or equivalent combination of education and applicable work experience (some supervisory experience preferred). Preferable concentration in Translation and Interpretation. **Experience Requirements:** + 4+ years of related health care setting with direct patient contact. **Licensing and Certification Requirements:** Certified Translator -OR- Certified Medical Interpreter -OR- Certified Healthcare Interpreter **Special Skills:** + Experienced Spanish, Russian, Arabic or Bengali interpreters or translators. + Excellent verbal and written communication skills and interpersonal skills. + Need to be able to work in an interdisciplinary modality. + Ability to investigate quality, efficiency, and identify opportunities for improvement + Computer proficiency + Demonstrate ability to interact easily in difficult situations while maintaining high quality of service and professionalism + Ability to multitask while encountering frequent interruptions in busy environment + Display willingness to make decisions; exhibits sound and accurate judgment + Demonstrate high level of dependability and flexibility **Computer Skills:** + MS Office Suite: Intermediate **General Skills and Competencies:** + Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. + Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. + Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals. + Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. + Building Trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. + Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives. + Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs. + Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. + Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities. + Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals. + Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness. + Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. + Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. + Compliance - Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property. Identifies contingency plans for potential risks. **Compensation Statement:** The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $67,530.77 - $104,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, 253 - Patient Service Center - MSH, Mount Sinai Hospital **Responsibilities** + Manages daily operations of the Language Assistance Program for Mount Sinai Hospital & Mount Sinai Queens and Mount Sinai Doctor’s Faculty Practice (MSDFP). + Monitors implementation of LEP (Limited English Proficiency) and accessibility policies to ensure compliance. + Conducts ongoing in-services to educate staff and leadership on language access resources, standards, protocols for requesting interpreters, and documentation of interpreting services provision. + Maintains regular communication with vendors to increase the visibility, effectiveness, and efficiency of the program. + Provides quality assurance of contracted language service vendors: in-person, over-the-phone, video remote, and translation (when appropriate). + Serves as in-house interpreter or translator, prioritizing critical, time-sensitive cases. + Coordinates multilingual translation projects. + Conducts annual language needs assessments and creates improvement project based on report findings. + Reviews and processes language competency forms completed by bilingual providers. + Recruits and manages volunteer medical interpreters. + Attends systemwide Language Services meetings. + Other duties as assigned **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $67530.77 - $104000 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.