Description THIS IS AN ONSITE POSITION MONDAY - SATURDAY SHIFTS We are looking for a dedicated Administrative Coordinator to join our team in Federal Way, Washington. In this long-term contract role, with potential to hire. you will play a pivotal part in ensuring smooth communication and administrative support within our healthcare operations. This position requires strong organizational skills, attention to detail, and the ability to deliver excellent customer service in a dynamic environment. Responsibilities: • Respond to inbound inquiries and provide clear, accurate information about services, appointments, and processes. • Conduct outbound calls to collect necessary information, remind customers of upcoming appointments, and assist with completing forms or applications. • Address and troubleshoot issues related to background checks, I-9 forms, fingerprinting, and training requirements. • Guide customers through various processes while adhering to established policies and procedures. • Document all interactions and updates in the customer relationship management system to maintain accurate records. • Ensure strict confidentiality and compliance with regulations related to patient information and data privacy. • Collaborate with internal teams to escalate and resolve complex issues promptly. • Utilize deep knowledge of healthcare programs and services to assist customers effectively. • Provide constructive feedback to enhance service delivery and improve customer experience. Requirements • Minimum of 1 year of experience in administrative or customer service roles. • Strong communication skills with the ability to address inquiries empathetically and professionally. • Proficiency in troubleshooting and resolving customer issues related to healthcare processes. • Familiarity with customer relationship management systems and data entry practices. • Ability to maintain confidentiality and comply with regulations regarding sensitive information. • Organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment. • Knowledge of healthcare services and programs is preferred. • Demonstrated ability to work collaboratively in a team setting while handling individual responsibilities. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .