By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Administrative Case Processor Sr **PRIMARY PURPOSE** **:** Reviews and analyzes cases/claims and enters them into the case management system on behalf of the client. Understands the necessary paperwork and requirements of each client’s guidelines and completes tasks in a timely manner. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Processes documentation based on state guidelines and client requirements. + Conducts a thorough review to ensure case/claim processing is compliant, accurate and timely. + Onboards new cases by reviewing and analyzing for processing. + Engages with customers and auto dealership personnel to review and process documentation and cases/claims on behalf of the client program. + Generates documents for client, customer, or attorney execution at the time of surrender. + Updates case management systems by incorporating workflows for tasks and activities, making diary note entries, collecting and entering all key dates, and generating appropriate client or state documents. + Escalates customer or dealer issues to manager as appropriate. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. **QUALIFICATIONS** **Education & Licensing** High school diploma or GED required. **Experience** One (1) year of related experience or equivalent combination of education and experience required. **Skills & Knowledge** + Oral and written communication skills + PC literate, including Microsoft Office products + Mathematical skills + Analytical and interpretive skills + Attention to detail skills + Organizational skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical** **:** Computer keyboarding, travel as required **Auditory/Visual** **:** Hearing, vision and talking. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**