By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Administrative Case Processor Sr

PRIMARY PURPOSE:  Reviews and analyzes cases/claims and enters them into the case management system on behalf of the client.  Understands the necessary paperwork and requirements of each client’s guidelines and completes tasks in a timely manner.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Processes documentation based on state guidelines and client requirements.Conducts a thorough review to ensure case/claim processing is compliant, accurate and timely.Onboards new cases by reviewing and analyzing for processing.Engages with customers and auto dealership personnel to review and process documentation and cases/claims on behalf of the client program.Generates documents for client, customer, or attorney execution at the time of surrender.Updates case management systems by incorporating workflows for tasks and activities, making diary note entries, collecting and entering all key dates, and generating appropriate client or state documents.Escalates customer or dealer issues to manager as appropriate.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year of related experience or equivalent combination of education and experience required.

Skills & Knowledge

Oral and written communication skillsPC literate, including Microsoft Office productsMathematical skillsAnalytical and interpretive skillsAttention to detail skillsOrganizational skillsAbility to work in a team environmentAbility to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.