By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Administrative Case Processor

This is not a Call Center Position.

Work Schedule is Monday - Friday

We offer benefits on day one:

401KMedical, Dental, VisionGenerous PTO packageBusiness Casual Dress Code

Position Purpose:

This role is expected to communicate with customers, financial institutions, attorneys, and auto dealership personnel to coordinate various buyback vehicle activities or reimbursement activities on behalf of the client, including but not limited to: mailing, calling, emailing and faxing appropriate parties to complete required tasks. They must have an understanding and be compliant with the necessary paperwork and vehicle remarketing or reimbursement requirements of each Client’s guidelines and be able to complete tasks in a timely manner.

Key Position Activities:

Provide exceptional customer service at all timesDe-escalate parties with prolonged process issuesLiaise between manufacturer, dealer, and other 3rd partiesAdministrative tasks/data entryBuild and maintain client/3rd party relationshipsStrengthen clients’ brand & maintain trust between client and 3rd partiesUpdate customer database systems with owner or vehicle record changes, diary note entries, and workflow case to completionEscalate customer, dealer or 3rd party issues to manager as appropriateEnsure quality of service on all phone callsAbility to multi-task with phone and computerAdhere to company policies and responsibly manage time & attendanceAssist with other duties as assignedUnderstand and become proficient within our various case management systems

Scope of Work:

Daily contact with dealership personnel, financial institutions, and other 3rd parties to coordinate the remarketing or reimbursement related processes of vehicle buybacks or recall related activity on behalf of the client.  This includes any necessary paperwork involved.Regular contact on each assigned case to ensure the highest level of quality service.

Education and Experience Required:

Type 40+ WPM, meet required data entry and customer service experience assessmentsExceptional verbal communication & Phone de-escalation skillsHigh School Diploma or GED requiredBachelor’s degree preferred or some college course work completed 2+ years of customer service experience preferredSolid verbal communication skills with a professional telephone etiquetteBasic math, reading, writing, organizational skills, and problem-solving capabilitiesMeet background verification requirements

Key Competencies: 

Demonstrates the ability to identify and understand the process needs, takes appropriate actions to ensure all parties involved needs are met and proactively searches for ways to increase Client satisfaction, with minimal to no direction from management.Demonstrates the ability to speak clearly and convey information orally, both on an individual basis and in a group.Demonstrates the ability to draft written communication, both on an individual basis and in a group.Demonstrates the ability to positively and confidently share opinions and feelings in the spirit of cooperation and team building.  Accurately communicates with others regardless of their status or position.Demonstrates the ability to deal openly and honestly with customers and management while building credibility and maintaining trust.  Exhibits confidence and collaboration for the needs of parties involved.  Is perceived by other as being helpful and supportive.

Other (i.e. physical requirements, travel, etc. that is not covered above:

Position requires the following physical activity:

Grasping – frequently apply pressure to an object with the fingers and palmHearing – constantly perceiving the nature of sounds at normal speaking levels with or without correctionReaching – frequently extend hand (s) and arm (s) in any directionRepetitive motion – frequent substantial movements (motions) of the wrists, hands and/or fingersSeeing – constantly use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observationsSitting – frequently sit for sustained periods of timeTalking – constantly expressing or exchanging ideas by means of the spoken wordVisual acuity - Must have close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.