**Introduction** Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Administrative Care Tech- Med Surg today with Rapides Regional Medical Center. **Benefits** Rapides Regional Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Come join our team as an Administrative Care Tech- Med Surg. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! **Job Summary and Qualifications** The Administrative Care Tech contributes to high quality, patient-centered care by performing a variety of clerical and patient-related services to support departmental operations. The Administrative Care Tech functions as receptionist for the unit and assists the patient care team with patient centered secretarial tasks while maintaining a clean, well-organized, and safe patient environment. As a member of the patient care team, the Administrative Care Tech also assists the nursing staff in providing basic patient care, in accordance to the individual’s training, hospital policies, and state regulations for delegated nursing tasks by unlicensed personnel.​ What you will do in this role: + ​Greets and attends to patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed. Promotes and displays a positive, customer-oriented demeanor. + ​Performs patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts. Disassembles and files charts after discharge. Maintains patient confidentiality at all times. + ​Receives and directs all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality. Exercises good judgment and discretion in all communications and escalates issues as appropriate. + ​Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for visitors, patients and family members. + ​Demonstrates proficiency in the use of computer and other office equipment, including all equipment used for communication, such as intercoms, fax machines, and clinical documentation systems. + ​Orders and re-stocks office and other unit supplies as needed. Performs minor office equipment repairs and upkeep. + ​Serves as a communication liaison between unit and other hospital departments. + ​Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse. + ​Obtains and records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information as outlined by policy. + ​Documents observations, interactions, patient responses to performed activities, and any physical or behavioral changes at time of occurrence. Reports observations of individual patients to the RN/Team Leader. + ​Assists with mobility by regular turning and positioning, dangling, and ambulating patients. Assists with use of walkers, crutches, canes, and wheelchairs. Transfers patients to and from other units, departments, or entities. Assists with discharges. Demonstrates proper body mechanics. + ​Provides or assists with care, including non-sterile dressing changes, skin protection, application of heat or ice, venous compression devices, oral suctioning, specimen collection, enema, catheterization and indwelling urinary catheter removal, drain maintenance, basic wound care, and other tasks supported by policy and regulations. + ​Retrieves supplies from pharmacy, storage room, or tube systems and delivers as permitted by regulation and hospital policy. + ​Assists with patient preparation for surgery or other procedures. + ​Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination. Changes bed linens as needed. + ​Performs hourly rounding and responds promptly to call lights and patient requests. Strives to anticipate patient needs and resolve them proactively. + ​Follows patient and employee safety/security policies and protocols, including hand hygiene, use of universal precautions, use of personal protective equipment, and adherence to isolation procedures. + ​Prepares and maintains clean, hazard-free patient rooms. Empties trash and removes soiled linens. + ​Assists with post-mortem care. + ​Assists in the setup, removal, and cleaning of equipment. Identifies malfunctioning equipment and initiates repairs. + ​Serves as Monitor/Telemetry Tech for the unit as needed. + ​Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service. + ​Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions. + ​Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications. + ​Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc. + ​Participates as an active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues. + ​Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures. What qualifications you will need: + ​High School Diploma, GED, or equivalent required + ​Medical Technology Course or other vocational training preferred + ​1+ years of experience in an acute care setting preferred Rapides Regional Medical Center is a 350+ bed hospital and ER in Alexandria, Louisiana. We offer services ranging from Cancer Care to Wound Care. Our medical staff includes doctors in more than 30 medical specialties. At Rapides Regional we believe that well-defined values are the key to nurturing staff and patient satisfaction. By joining our team you contribute to the positive culture of the hospital. This culture impacts the well-being of patients and their families. It also impacts your colleagues, and your own personal job satisfaction. Learn what our commitment to patient satisfaction, service excellence and professional expertise can do for your career. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Administrative Care Tech- Med Surg opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.