Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network The Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in towns POSITION SUMMARYThis position reports directly to the Administrative Manager and indirectly to the Director of Ambulatory Behavioral Health Services Provides administrative support for clinical management medical and educational staff in all of the Ambulatory Behavioral Health Services Functions as central phone reception and is responsible for courteously and effectively answering and directing all inquiries for Ambulatory Services Participates in the intake process by obtaining relevant descriptive and financial information as needed and recording and transmitting data related to access per department protocol Is responsible for stocking supplies scheduling appointments collecting co pays generating daily encountercensus sheets filing patient information verifying and entering patient medications into departmental data system recording and transmitting data related to records and processing medical records requests scheduling authorizations charge entry and payer information and maintaining and monitoring databases May perform registration of outpatients by choosing the correct Medical Record and obtains accurate demographic and financial data Establishes patient account for the purpose of producing a timely and accurate bill and an accurate medical record Verifies insurance through hospital system Interfaces with patientsstudents families professionals and other hospital departments Performs both Word processing and spreadsheet computer operations Certain assignments may involve extensive managed care interface This position contributes to creating a caring and compassionate environment through ECHNrsquos Core Values of Teamwork Communication Respect and CaringCOMPETENCIESmiddot Must be proficient in Microsoft WORD with basic knowledge of Microsoft EXCEL and OUTLOOKmiddot Exceptional interpersonal organizational and time management skills are requiredmiddot Must be able to function effectively and independently in a work environment where multitasking is essentialmiddot Must have excellent verbal and written command of the English language and communication skills in order to effectively communicate with patientsstudents and staffmiddot Requires mature judgment and a comfort level working in an environment with children and adolescents with psychiatric disorders in an environment can often be emotionally chargedESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to time Effective and efficient operations of daily activities for Central Office opening closing mail distribution copying faxing filing dispatching incoming and voicemail messages and other work flow operations for the department as evidenced by successful completion of tasks Announcement of building codes in a clear concise and calm manner as evidenced by actual performance in drills and real situations Professional and timely answering of telephones with ECHN greeting and appropriately directs calls to clinical staffMDvoicemail Obtains and demonstrates ability to effectively complete the patient referral data process by acquiring accurate referral information input of data into QuicDoc Database system and appropriately interfacing with Central Access Creation and maintenance of up to date patient database in QuicDoc Excel and CDCS System if assigned as evidenced by degree of accuracy and thoroughness Verifies and authorizes all insurance information as well as continued stay coordination and seeks up to date insurance information upon admission to services Appropriately interfaces with Central Access position for new startsinsurance verificationsupdates Collection and processing of co pay upon patients arrival and ability to utilize and process co pays with financial services Daily scheduling and rescheduling of MDclinical staff appointments in QuicDoc Scheduler in a timely and proficient manner Demonstrates knowledge and experience with computer programs appropriate for position Follows log in process for all medical record requests and processes within the required timeframe according to the departmental policy Charge entryprocess for PHPIOPOP programs and preparationupdate of daily encountercensus sheets for appropriate service Set up and maintenance of patient information by appropriate updating QuicDoc and filing into patients charts Pulling of all MD and APRN charts according to schedule for next day Monitoring of copiers faxes and computers for any perceived problems and ensures adequate supplies are available at all times Provides cross coverage for all secretarial functions as required and adjusts to changes in work responsibilities as evidenced by flexibility and willingness to assume these roles Obtains and demonstrates ability to effectively enter patient medications into the QuicDoc Database System appropriately and efficiently as evidenced by degree of accuracy and thoroughness Demonstrates abilityknowledge of patient transportation process to obtain new transportation request and to process monthly requests Accurately establishes patient account by verifying insurance and eligibility carve out information diagnosis code policy numbers Authorizations of Managed MCD assigning correct physicians admit source admit priority MSP information subscriber information and linking correct patient with correct medical record number Completes demographic and financial information accurately in conjunction with Patient Access Department expectations while accurately determining the appropriate flow type in the Admissions registration system Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network The Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in towns POSITION SUMMARYThis position reports directly to the Administrative Manager and indirectly to the Director of Ambulatory Behavioral Health Services Provides administrative support for clinical management medical and educational staff in all of the Ambulatory Behavioral Health Services Functions as central phone reception and is responsible for courteously and effectively answering and directing all inquiries for Ambulatory Services Participates in the intake process by obtaining relevant descriptive and financial information as needed and recording and transmitting data related to access per department protocol Is responsible for stocking supplies scheduling appointments collecting co pays generating daily encountercensus sheets filing patient information verifying and entering patient medications into departmental data system recording and transmitting data related to records and processing medical records requests scheduling authorizations charge entry and payer information and maintaining and monitoring databases May perform registration of outpatients by choosing the correct Medical Record and obtains accurate demographic and financial data Establishes patient account for the purpose of producing a timely and accurate bill and an accurate medical record Verifies insurance through hospital system Interfaces with patientsstudents families professionals and other hospital departments Performs both Word processing and spreadsheet computer operations Certain assignments may involve extensive managed care interface This position contributes to creating a caring and compassionate environment through ECHNrsquos Core Values of Teamwork Communication Respect and CaringCOMPETENCIESmiddot Must be proficient in Microsoft WORD with basic knowledge of Microsoft EXCEL and OUTLOOKmiddot Exceptional interpersonal organizational and time management skills are requiredmiddot Must be able to function effectively and independently in a work environment where multitasking is essentialmiddot Must have excellent verbal and written command of the English language and communication skills in order to effectively communicate with patientsstudents and staffmiddot Requires mature judgment and a comfort level working in an environment with children and adolescents with psychiatric disorders in an environment can often be emotionally chargedESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to time Effective and efficient operations of daily activities for Central Office opening closing mail distribution copying faxing filing dispatching incoming and voicemail messages and other work flow operations for the department as evidenced by successful completion of tasks Announcement of building codes in a clear concise and calm manner as evidenced by actual performance in drills and real situations Professional and timely answering of telephones with ECHN greeting and appropriately directs calls to clinical staffMDvoicemail Obtains and demonstrates ability to effectively complete the patient referral data process by acquiring accurate referral information input of data into QuicDoc Database system and appropriately interfacing with Central Access Creation and maintenance of up to date patient database in QuicDoc Excel and CDCS System if assigned as evidenced by degree of accuracy and thoroughness Verifies and authorizes all insurance information as well as continued stay coordination and seeks up to date insurance information upon admission to services Appropriately interfaces with Central Access position for new startsinsurance verificationsupdates Collection and processing of co pay upon patients arrival and ability to utilize and process co pays with financial services Daily scheduling and rescheduling of MDclinical staff appointments in QuicDoc Scheduler in a timely and proficient manner Demonstrates knowledge and experience with computer programs appropriate for position Follows log in process for all medical record requests and processes within the required timeframe according to the departmental policy Charge entryprocess for PHPIOPOP programs and preparationupdate of daily encountercensus sheets for appropriate service Set up and maintenance of patient information by appropriate updating QuicDoc and filing into patients charts Pulling of all MD and APRN charts according to schedule for next day Monitoring of copiers faxes and computers for any perceived problems and ensures adequate supplies are available at all times Provides cross coverage for all secretarial functions as required and adjusts to changes in work responsibilities as evidenced by flexibility and willingness to assume these roles Obtains and demonstrates ability to effectively enter patient medications into the QuicDoc Database System appropriately and efficiently as evidenced by degree of accuracy and thoroughness Demonstrates abilityknowledge of patient transportation process to obtain new transportation request and to process monthly requests Accurately establishes patient account by verifying insurance and eligibility carve out information diagnosis code policy numbers Authorizations of Managed MCD assigning correct physicians admit source admit priority MSP information subscriber information and linking correct patient with correct medical record number Completes demographic and financial information accurately in conjunction with Patient Access Department expectations while accurately determining the appropriate flow type in the Admissions registration system EDUCATIONCERTIFICATIONmiddot This position requires a high school diploma or GED equivalentmiddot Bilingual English ndash Spanish preferred but not requiredEXPERIENCEmiddot Experience working in a medical facilitymiddot Experience in a related setting using medicalpsychiatric terminology and working with managed care and Behavioral Health carve outs is preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEDUCATIONCERTIFICATIONmiddot This position requires a high school diploma or GED equivalentmiddot Bilingual English ndash Spanish preferred but not requiredEXPERIENCEmiddot Experience working in a medical facilitymiddot Experience in a related setting using medicalpsychiatric terminology and working with managed care and Behavioral Health carve outs is preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment