At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleAdministrative Assistant II - Pediatrics
LocationCleveland
FacilityCleveland Clinic Main Campus
DepartmentPCH-Cardiology-Children's Institute
Job CodeB18004
ShiftDays
Schedule8:30am-5:00pm
Job Summary
Job Details
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As an Administrative Assistant II, you play a vital role in the seamless operation of Cleveland Clinic. Your work strengthens collaboration across nursing, administrative, and clinical teams, helping ensure caregivers can focus on delivering exceptional, life-changing care.
This role calls for a detail-oriented, highly organized professional who thrives in a fast-paced environment. You bring strong communication skills, reliability, and the ability to prioritize and multitask with confidence. You’re open to feedback, adaptable, and committed to continuous improvement. As a valued member of our team, your voice truly matters. We proudly embody Cleveland Clinic’s core values especially Quality & Safety, Empathy, and Teamwork as we support pediatric patients and their families with compassion, excellence, and heart.
A caregiver in this position works full – time| 40 hours| days| M-F| 8:00am – 5:00pm (flexible). This position offers a hybrid work model following a comprehensive 90-day onboarding period, with the flexibility to work remotely two days per week and collaborate in-office three days per week, based on training progress and team coverage needs.
A caregiver who excels in this role will:
Manage and prioritize multiple assignments simultaneously and effectively.
Act as a liaison between internal and external customers by greeting customers, answering, and triage phone calls.
Administer calendar and schedule management.
Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
Provide coverage of other areas such as front end, point of service and registration.
Coordinate management functions and assist in special projects.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Three years of office experience
Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
Preferred qualifications for the ideal future caregiver include:
Associate’s Degree
Typing proficiency of 35 wpm with accuracy
Fluency in Microsoft Office, with strong proficiency in Word, Excel, and PowerPoint
Customer Services skills
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move up to 20 pounds
Personal Protective Equipment:
Follows standard precautions using personal protective.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.