Position Overview

We are seeking a dependable and customer‑focused Customer Service Representative to join our small, close‑knit call center team of four. This role is based in our office in Fargo, ND. You will be the first point of contact for customers requesting service, often during high‑stress situations, and your ability to remain calm, empathetic, and solution‑oriented will be key to your success.

Key ResponsibilitiesAnswer and manage 20–40 inbound calls per day, with volume increasing significantly during extreme weather conditions (hot or cold).Assist customers in setting up service appointments, gathering all necessary information with accuracy and professionalism.Communicate with empathy when handling distraught or upset customers, helping them feel supported and reassured.Enter customer details into internal systems with strong attention to detail.Coordinate with service technicians, providing updates and relaying job‑site information as needed.Perform general administrative and office support tasks as required.Required Skills & QualificationsProficiency in Microsoft Office (Word, Excel, Outlook).Experience handling inbound calls in a customer service or call center environment.Strong administrative support and data entry capabilities.Excellent verbal communication and active listening skills.Ability to stay composed under pressure and manage emotionally charged situations.Strong organizational skills and attention to detail.

Job Type & Location

This is a Contract to Hire position based out of Fargo, ND.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fargo,ND.

Application Deadline

This position is anticipated to close on Feb 26, 2026.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n