Job Description • Maintains direct contact with customers before and/or after the sale. • Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). • Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. • Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc. • Follow the defined SOX (Sarbanes–Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets. • Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM. • Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods. • Provides administrative support to department managers and generate reports for management review. • Provide spares backlog reports to key customers and internally to Management showing correct revenue data in a timely manner • Create quotation and generate billing • Ensure exceptional customer service through professional communication • Manage any other projects and tasks that are assigned by business management or by your supervisor We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • High school diploma or equivalent, associate or bachelor’s degree preferred • 2-3+ years of experience in administrative support, order management or related field • Experience with order management software • Strong organizational skills with attention to detail • Proficient in Microsoft office (excel, word, outlook) • Excellent verbal and written communication • Very good problem solving skills, able to handle multiple priorities effectively • Ability to work independently and as part of a team in a fast-paced environment -SAP experience -Bilingual in Mandarin null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.