Description

· Manage incoming customer inquiries via phone, email, and website submissions

· Assist customers with placing orders, tracking shipments, and resolving any issues that may arise

· Update customer information in the database and ensure accuracy

· Collaborate with other team members to ensure efficient and effective customer service- report customer issues

· Record customer issues and follow up with next steps

· Reporting

· Monitor daily ship queue to control shipping costs to achieve effective onetime and quality deliveries.

· Meet performance targets related to customer satisfaction, order accuracy, and response time

· Stay up-to-date with product information, promotions, and policies to provide accurate information to customers

· Identify opportunities to improve customer experience and suggest solutions to management

· Educate, encourage, and incentivize customers to place their orders on the website

Skills

Customer service, Data entry, Clerical, Office management, Office support, Retail, Administrative support, Office administration, management skills

Additional Skills & Qualifications

The ideal candidate will have excellent communication skills, attention to detail, and experience working in a fast-paced environment.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Memphis,TN.

Application Deadline

This position is anticipated to close on Sep 4, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.