Description We are looking for an Customer Service Dispatcher/Administrative Assistant to join our team in Riverside, California. In this role, you will manage scheduling, customer communication, and administrative tasks to ensure smooth daily operations. This is a Contract-to-permanent position offering an excellent opportunity to grow your career in a dynamic and team-oriented environment. Responsibilities: • Respond to incoming calls and emails with professionalism and a customer-focused approach. • Coordinate and schedule service appointments efficiently based on customer and technician availability. • Dispatch field technicians by organizing and communicating daily schedules. • Maintain accurate records of equipment and customer interactions using Microsoft Office tools. • Update and manage customer data, ensuring all information is current and accessible. • Assist in resolving customer inquiries and concerns promptly to ensure satisfaction. • Collaborate with office staff and field technicians to support seamless operational workflows. • Prioritize and handle multiple tasks effectively in a fast-paced setting. • Utilize Microsoft Word and Excel to create and manage administrative documentation. Requirements • Strong verbal and written communication skills. • Proficiency in Microsoft Office Suite, particularly Word and Excel. • Ability to multitask and stay organized in a busy work environment. • Friendly and detail-oriented demeanor with a customer-first attitude. • Previous experience in dispatching or customer service is preferred but not mandatory. • Capability to remain calm and focused under pressure. • Familiarity with scheduling and coordinating tasks is a plus. • Basic understanding of industry-specific terminology is advantageous but not required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .