Description We are looking for a detail-oriented Administrative Assistant to join our team in Monterey, California. This long-term contract position offers an excellent opportunity to contribute to customer service operations and administrative functions. The role requires strong organizational skills and the ability to manage multiple responsibilities effectively. Responsibilities: • Handle customer inquiries and complaints, ensuring prompt and efficient resolution. • Maintain and update database records with accuracy and attention to detail. • Prepare detailed status reports related to customer service activities and challenges. • Supervise and support team members to ensure smooth workflow and adherence to procedures. • Collaborate with other departments to improve customer service processes and outcomes. • Monitor and ensure compliance with company policies and customer service standards. • Organize and prioritize tasks to meet deadlines and ensure seamless operations. • Address escalated issues and provide suitable solutions to enhance customer satisfaction. • Assist in training and onboarding new staff members to foster a productive work environment. Requirements • Proven experience in customer service or administrative roles. • Strong organizational and multitasking abilities. • Excellent communication skills, both written and verbal. • Proficiency in database management and record-keeping. • Ability to resolve conflicts and provide effective solutions. • Comfortable supervising and guiding team members. • Knowledge of standard customer service practices and procedures. • Familiarity with office software and tools for administrative tasks. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .