Working Hours/Days 8:30 am to 5:00 pm – Monday-Friday (potential for overtime, as needed) Overview Provide exceptional service to customers and employees while providing constant support for the Product Support General Manager's direction and leadership. Basic Duties + Welcome on-site visitors and take incoming phone calls to determine the nature of business before forwarding the call to appropriate person/division. + Provide backup to Service Clerk for timecard entry and payroll. + Enter technician's expenses on work orders and reconcile credit card statements. + Additional recordkeeping includes managing and maintaining customer CAT ET Subscriptions, order office supplies, creating and reconciling open purchase orders and code invoices, managing primary data entry of Kelmar Safety requirements, filing CAT discount claims, running monthly reports. + Follow up with customers on Customer Service Agreements (CSA) + Maintain and file safety records for the building + PPE Glove testing: ensure gloves have been tested and distributed to employees. Replace as necessary. + Order business cards for company employees + Facilitate travel arrangements and assist with meeting preparation + Other duties as assigned. Qualifications + High School Diploma or equivalent required. + Must be able to join and support the existing team while sharing common goals and values. + Must be computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. + Applicants should be detail oriented and goal driven. + Must be well organized, creative team-player with initiative that responds well to challenges. + Excellent customer service skills required. + Strong communication skills and the ability to work well with others. + Must have a valid driver’s license (Motor Vehicle Report will be performed on final candidate). Physical Requirements/Working Conditions This position works in an office environment. There may be times when you may need to go out into the service or warehouse area and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at a desk for a long period of time; answer telephone, transfer calls to the correct destination and write or use a keyboard to communicate through email. Must be able to walk, bend, and lift up to 20 lbs. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people. Need help finding the right job? We can recommend jobs specifically for you! Req No.2026-5548 CategoryAdministrative/Clerical LocationUS-IA-Cedar Rapids TypeRegular Full-Time Union or Non-UnionNon-Union DivisionPower Systems CompanyAltorfer Inc