Admin Support 3 - Med Cert Support 🔍 Georgia - Rockdale - Conyers (https://ga.referrals.selectminds.com/jobs/71045/other-jobs-matching/location-only) New 📁 (https://ga.referrals.selectminds.com/landingpages/administrative-operations-support-opportunities-at-team-georgia-16) Administrative & Operations Support 💼 Driver Services, Georgia Department of - DDS 📅    18 hours ago Post Date Apply for Job Share this Job Sign Up for Job Alerts This position is fully funded through a grant. Continued employment in this role is contingent upon the renewal and availability of grant funds. If grant funding ends or is reduced, the position may be discontinued or adjusted accordingly. Duties and Responsibilities: The Georgia Department of Driver Services is seeking a qualified candidate for the position of Admin Support 3 to serve the CDL Programs Unit. This position is typically the first point of contact for the general public and stakeholders regarding commercial driver’s license medical certifications. Under limited supervision, the incumbent will be responsible for performing a variety of administrative and clerical functions in a high customer interaction/fast-paced environment. The duties include inspecting and analyzing documentation, compiling data, conducting research and triaging customer issues. Incumbents will be expected to process Medical Certification data captured from the National Registry II and accurately update driver records. The responsibilities include a strong knowledge of policies, rules, statutes and federal law pertaining to the issuance, renewal, revocation, and reinstatement of a Georgia commercial driver’s license. Incumbents will be expected to research case information, analyze data, and make determinations of medical certifications by applying appropriate guidelines. Additionally, the incumbent will be responsible for responding to management and customer inquiries in a professional and timely manner, in accordance with the core values of the Department of Driver Services. The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbent will be responsible for investigating customer complaints, presenting his or her findings to management and making recommendations to management on the most appropriate course of action. The incumbent will be expected to serve on task teams, workgroups, and projects. The incumbent will be expected to assist with training events and participate in various outreach efforts. Competencies Needed: • Ability to maintain strict confidentiality. • Excellent written and oral communication skills. • Strong knowledge of Microsoft Office Suite. • Strong attention to detail. • Ability to interact with individuals from various backgrounds and psychological conditions. • Ability to assist in conducting training sessions. • Ability to interpret and apply federal and state laws, rules, regulations and guidelines. • Ability to make decisions with limited supervision. • Ability to work effectively and efficiently both independently and in teams. • Ability to manage multiple tasks, file accurately. Minimum Qualifications: High school diploma/GED and three (3) years of progressively complex office or administrative experience. Preferred Qualifications: In addition to the minimum qualifications the preferred candidate should also possess three or more of the following: • Associate’s degree from an accredited college or university • Four (4) years of experience in a professional customer service environment handling multiple tasks and telephone calls • Four (4) years of experience processing customer/patient records, claims, or cases • Four (4) years of experience interpreting state and/or federal rules and regulations and One (1) year of experience interpreting and reviewing medical terminology. Conditions of Employment: In-state travel is required for employees in this job. Week-long, overnight travel is also required. The selected candidate must possess a valid driver’s license and have the ability to travel statewide. Selected applicants must also be able to physically maneuver commercial vehicles of all types to conduct vehicle inspections. This position may also involve bending, lifting, and fueling commercial vehicles, performing outdoor activities, working in inclement weather, working holidays and working around moving vehicles. Upon acceptance of the position, the selected applicant would be required to possess a minimum of a Class A CDL with a P & S endorsement within twelve (12) months of hire. Total compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home. Many of the following benefits are available to eligible full-time employees on the first day of their employment: + Competitive Compensation + Performance Recognition + Retirement and Pension Benefits + Flexible Benefits + Healthcare Benefits + Paid Holidays and Time Off + Employee Assistance Program (EAP) + Employee Discount Program + Opportunities for Career Development and Advancement + Flexible work and Telework schedules (available for select jobs) + Engaging and Diverse Work Environments Applicant Instructions For more information on benefits, please visit http://team.georgia.gov/careers-total-compensation/ Eligible applicants may apply on www.team.georgia.gov/careers If you are having issues with your profile or application, contact the Taleo Helpdesk at 1-877-318-2772 or HRA@doas.ga.gov. Application materials should be filled out carefully and completely. An incomplete application/online resume or an application/online resume with insufficient information may result in an applicant not being considered for a vacancy. Describe your employment background in full. Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess THREE or more of the Preferred Qualifications. All resumes will be reviewed and considered; however, all applicants may not be interviewed. Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of the applications you have submitted. NOTE: Information in this announcement is subject to change. This announcement is subject to close at any time. All candidates are subject to background and credit checks. We are an Equal Opportunity Employer. High school diploma/GED and three (3) years of progressively complex office or administrative experience. Additional Information + Agency Logo: + Requisition ID: ADM0IPB + Number of Openings: 2 + Advertised Salary: 32,000.00 + Shift: Day Job + Posting End Date: Aug 22, 2025