Customer Service/ Order Support Specialist/ Administrative Assistant Join a growing, mission‑driven organization in the pharmaceutical / nutraceutical / medical device space, where your attention to detail and commitment to exceptional service directly support patient care and product quality. We’re looking for a proactive, organized Customer Service & Order Support Specialist who thrives in a collaborative environment and enjoys being the central point of communication between customers, vendors, and internal teams. What You’ll Do + Serve as a trusted point of contact for customers, addressing questions, concerns, and product inquiries with professionalism and care + Process incoming orders accurately and efficiently + Coordinate with internal staff and contracted medical professionals (doctors, nurses) to ensure correct product selection and order accuracy + Monitor inventory levels and communicate with purchasing/planning teams when stock is low + Maintain clear, timely communication with internal and external vendors, partners, and customers + Document all interactions and updates in the internal CRM system + Manage a mix of phone and email communication (not high volume; some calls may be 30+ minutes and email-heavy) What You Bring + 1–2+ years of experience in customer service, order entry, or administrative support + Background in pharma, nutraceutical, or medical device industries highly preferred + Experience working with both consumer customers and business accounts + Familiarity with CRM platforms and ERP systems + Strong understanding of purchase orders, product order forms, and general order workflows + Proficiency with Microsoft Office and comfort navigating multiple systems + Excellent communication skills, attention to detail, and a calm, solutions‑oriented approach Top Skills + ERP system experience + Customer service expertise + Inventory awareness and order accuracy + Ability to collaborate across teams and with medical professionals Job Type & Location This is a Contract to Hire position based out of Irvine, CA. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Irvine,CA. Application Deadline This position is anticipated to close on Feb 19, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.