This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking an opportunity to make a meaningful impact leading a high-volume accommodations team aligned with ADA standards? Spectrum is seeking a Supervisor to oversee ADA accommodations and guide accommodation coordinators in their daily workflow. In this pivotal role, you will monitor service responsiveness and quality, ensuring Spectrum’s policies are upheld and team goals are achieved. Your leadership will strengthen our HR operations and enhance the service experience for employees and partners company wide.

How You’ll Make an Impact

Lead and provide direct supervision to Accommodation Coordinators, delivering Tier 2 supportOversee and manage lower, mid-tier and escalated accommodation cases, ensuring end-to-end case management including implementation and follow-up using Spectrum’s accommodations toolEscalate issues promptly to guarantee effective resolution while remaining actively engagedSupport the functional HR work team, cross-training coordinators as needed and providing backup as requiredApply knowledge of HR programs, onboarding and benefit plans to resolve employee concerns swiftlyEngage key partners including HR Business Partners, Health Care Providers, Vendor Partners and Employment Law teams to coordinate accommodationsReview medical information to determine ADA eligibility in accordance with federal, state and Spectrum guidelinesMonitor compliance performance, analyze metrics, generate reports and recommend improvements based on dataFoster strong relationships with staff, ESC leaders, HR business partners, hiring managers, benefits, recruiting, security, legal and vendors to meet service agreementsInvestigate discrepancies and follow up with employees, HR or legal to resolve pending accommodation requestsMaintain expertise in business systems such as Oracle, Kronos, HR Helpdesk and Excel to ensure data integrity and confidentialityDeliver ongoing performance feedback to accommodation coordinators and managementIdentify performance issues and collaborate with the Employee Services Center Manager to implement performance improvement plansAssist with training new hires, participate in interviews and oversee team schedulingEnsure updating and accurate maintenance of required documentation

Working Conditions

Office environmentMinimal travel required (0-15%)

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in Business Administration, Human Resources or related field or equivalent training, education and experience

Experience

5+ years of human resources experience, preferably in HR Shared Services or operations center

Skills

Proficient in Microsoft Office including Outlook, Excel and WordAnalytical and process skills with strong problem-solving abilitiesClear verbal and written communication skillsAbility to work a flexible schedule and maintain confidentialityFunctional knowledge of Oracle HCMIn-depth understanding of FMLA, STD and leave processingExperience supervising people or third-party vendors

Preferred Qualifications

Education

PHR certification or continuous improvement experience

Experience

1+ years of supervisory or leadership experience

HES400 2025-65082 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Corporate-CCL Zip Code: 28217

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.