ACSS Specialist

Position Summary

The ACSS Specialists play a crucial role in supporting the Access Services teams by utilizing the Patient Relationship Management system and program data. They ensure data quality to support the program by addressing and resolving end-user reported issues. These issues include duplicate patient records, duplicate case records, incorrect data on patient records, and tracking the patient journey. The role involves monitoring defined system reports to identify and resolve data anomalies.

ACSS Specialists must apply program subject matter expertise to problem-solve and ensure issues are resolved according to program business rules. Attention to detail and organizational skills are essential for resolving issues and managing open cases. Communication with team members across the internal copay team, including team managers and regional leads, is a key aspect of this role. Additionally, ACSS Specialists will identify and communicate process improvements regarding the system and data. The ability to work independently and manage assigned work activities is also required.

Primary Responsibilities

· Resolves Benefits Verification Case issues that require system SME knowledge and problem-solving skills.

· Serves as Data Steward, supporting patient mastering by reviewing and resolving duplicate records in accordance with SOP.

· Monitors and resolves data anomalies/illogical data resulting from incorrect Care Manager documentation.

· Monitors PRICE outcomes, partnering with cross-functional teams to investigate and resolve PRICE failures to ensure no patient disruption.

· Provides front-line operational and change management support for Care Managers regarding use of PRM.

· Provides continuous feedback to ACSS Leadership, Quality, Training, and Technical/Product teams on opportunities for coaching, reinforcement training, and process improvement.

· May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center

Required Qualifications

· Bachelor's degree preferred.

· Experience in claims processing beneficial.

· Patient support program experience preferred (2+ years), preferrable experience with the Copay and Access support programs.

· Experience within the life science or pharmaceutical industry strongly preferred.

· Experience with pharmacy license application preferred.

· Proficient with PC applications such as Microsoft Suite.

· Ability to communicate effectively (written and oral) with different members of the team.

· Demonstrated problem solving, analytical, and strong customer service skills.

· Exceptional organizational skills are required.

· Travel 2 times a year to client meetings.

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $61,000 - $81,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.