What makes DHL great? Our people!
We know that the individual contributions of each employee make us the world's #1 express delivery and logistics company. DHL Express is committed to maintaining an environment that enables every team member to make the greatest possible impact on our business. Our corporate culture is based on personal commitment—to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation and benefits packages, our employees enjoy a range of programs, services, and benefits that enhance their personal lives.
We are in the process of selecting a Station Manager to join our team, a key position within our organization. The selected candidate will be responsible for overseeing the daily operations of the station, ensuring efficiency, safety, and quality in all services provided. We are looking for a committed leader with exceptional management skills and a strong background in the industry, who can coordinate multidisciplinary teams and optimize available resources, always maintaining a focus on continuous improvement and customer satisfaction.
This is an opportunity to be part of a dynamic team, in a challenging and constantly evolving work environment, where every action counts in maintaining the high operational standards that characterize us.
Main Responsibilities:
• To be responsible for multiple customer accounts depending on revenue size and area, targetting +50% face to face visits per account . • To maintain and increase existing revenues streams and relationships with current key accounts, including DGF.
• Strengthen DGF collaboration by identifying win-win opportunities where appropriate. • Work closely with the Revenue Mgt team to manage and review customer tariffs in line with market data.
• Work closely with the Quotation team to provide timely quotations for spot rate requests in line with our suggested selling rates. • Be responsible for receiving information from the customers regarding live shipments and regular volume opportunites requiring contract rates.
• Negotiate on spot rates and contract rates in conjunction with the Rev Mgt and Quotation teams in order to win the business at the right price for the customer and for DHL.
• To follow up and chase down any sales leads, develop new business, gather detailed information and identify the decision makers.
• To manage the day to day customer relationships by identifying business opportunities, assessing customer needs and matching these with the DHL ACS services to increase revenue and volumes.
• Develop strategies to increase sales, penetration and profits in assigned accounts and include in pre-prepared sales plans for each customer visit/call.
• Use DHL ACS market data tools to identify sales opportunities with assigned accounts.
• Keep the customer database up to date with sales calls and visit details of potential opportunities and pipeline.
• Interpret the DHL network schedules, maintain updates for customer communication, and have comprehensive knowledge of aircraft types, ULD types and network, aircraft, origin and destination restrictions. • Manage the complexities of flexible, rather than guaranteed capacity.
• Where applicable manage the customer's allocation performance ensuring they are maximised each day and early release when not used, and taking cancellation action when performance has declined.
• Exchange information with internal departments regarding high profile shipments and with the customers regarding space availability and rates. Be the main facilitator of information between the customer and the business.
• Influence the customer's opinion of DHL and our services using empathy and reassurance based on their DHL network knowledge and being up to date on any daily issues/contingencies.
• Ensure high post-sales satisfaction facilitating positive long-term relationships and high potential for repeat business with customers.
• Negotiate with customers after service failures when they are seeking compenation via a rate reduction.
• Attend trade shows, customer events and required training as assigned.
Knowledge, Skills, and Experience.
Degree in Business Administration, or equivalent work experience.
Knowledge of Regulations and Standards (preferably in aviation).
Ability to manage budgets, control costs, and conduct financial analysis.
Ability to plan, execute, and oversee projects, ensuring deadlines and objectives are met.
Ability to build and maintain strong relationships with clients, suppliers, and other stakeholders.
Skill in making timely decisions based on data analysis and strategic considerations.
Adaptability to change.
Customer Orientation.
Effective Communication.
Leadership.
Conflict Resolution.
Strategic Thinking.
Ability to plan, execute, and oversee projects, ensuring deadlines and objectives are met.
Ability to build and maintain strong relationships with clients, suppliers, and other stakeholders.
Skill in making timely decisions based on data analysis and strategic considerations.
Adaptability to change.
Customer Orientation.
Effective Communication.
Leadership.
Conflict Resolution.
Strategic Thinking.
Bilingual (Spanish and English)