At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

How will you make an impact in this role?

American Express is committed to effectively managing and mitigating Operational risk as a critical element of its business model and integral to its identity as an employer, a good corporate citizen, and a respected brand. All colleagues play a role in upholding and complying with American Express Blue Box Values in dealings with each other and other stakeholders including customers, shareholders, vendors, business partners and regulators.

As Assistant Manager, Marketing Excellence, you’ll help strengthen our governance and risk position, ensure clear and consistent updates and streamline how information flows across acquisition channels. You will be instrumental in simplifying processes and enabling the team to deliver, safer, smarter and more efficient acquisition outcomes.

 

Key responsibilities include:

Distribution & Communications Excellence

Navigate and drive progress through the governance processes to enable new acquisition initiatives and capabilitiesSupport audit activities across Acquisition by preparing materials, coordinating responses and helping track action closureAssist with ORE reviews and remediation communications ensuring issues are documents, addressed and reported accurately.Provide support on key risk and compliance tasks and broader risk uplift initiatives.

Champion internal training, platforms and systems to ensure continuous improvement.

 

Support Acquisition team’s issue management, control management, and testing execution.Review Customer Complaints, and drive action plans for resolution.

 

Minimum Qualifications

Exceptional organisational and stakeholder-management skills.Team player who is flexible and maintains a positive attitude through ongoing change managementHighly effective communication style (written and verbal) with the ability to collaborate and influence at all levels and with multiple stakeholders within an organisationAbility to manage multiple projects and deadlines in a fast-paced environment.Creative problem-solving skills and attention to detailAutonomy in managing complex process, identifying gaps and driving improvementFamiliarity with regulatory compliance in financial services is an advantage.

 

Preferred Qualifications

Understanding of marketing governance, operational risk, compliance frameworks and controlled process executions is a plus but not essential

Knowledge of marketing channels including media, website and email

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.