We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As the ACH Operations Manager, you’ll be at the heart of our operations—leading, inspiring, and developing a high-performing team dedicated to delivering exceptional service. You’ll leverage your expertise to motivate and mentor staff, foster innovation, and drive operational excellence. You’ll oversee all aspects of ACH operations, from resource allocation and budgeting to process improvement and strategic initiatives. Your leadership will ensure seamless service delivery, resolve complex escalations, and champion a culture of continuous improvement. _At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3 days per week on-site, while other days may be remote._ **How you'll succeed** + **Lead & Inspire:** Guide a team of four processing professionals, cultivating a collaborative and high-performance environment. + **Drive Excellence:** Manage scheduling, performance evaluations, and quality assurance to maintain outstanding productivity and service. + **Build Partnerships:** Forge strong relationships with key business partners across Treasury Management, Commercial Banking, Deposit Operations, AML, Internal Audit, and Risk & Governance. + **Champion Training:** Design and deliver industry-specific training and cross-training to mitigate key-person risk and enhance team capabilities. + **Innovate & Improve:** Identify and implement process improvements, increase STP rates, and reduce errors—all while maintaining robust risk and operational controls. + **Strategic Planning:** Contribute to long-term planning and the implementation of strategic initiatives that shape the future of our operations. + **Compliance & Audit:** Ensure adherence to policies, procedures, and banking regulations; participate in audit and compliance reviews. + **Special Projects:** Lead or contribute to special projects, coordinating efforts to achieve business objectives. + **Operational Resilience:** Develop and implement contingency plans to ensure operational continuity. **Who you are** + **ACH/Payment Systems Expert:** Deep understanding of ACH processing and electronic payment platforms. + **Regulatory Savvy:** Knowledge of Nacha Operating Rules, banking laws, fraud prevention, and regulatory requirements. + **Tech Proficiency:** Skilled in financial software, Microsoft Office, and project management tools (e.g., Jira). + **Accounting Acumen:** Familiarity with accounting principles, financial transactions, and reconciliation. + **Detail-Oriented:** Meticulous in handling financial data and ensuring accuracy. + **Problem Solver:** Adept at resolving complex payment issues and driving process improvements. + **Strong Communicator:** Exceptional written and verbal skills for both technical and non-technical audiences. + **Organized & Strategic:** Effective at managing workflows, projects, and long-term planning. + **Critical Thinker** : Analytical mindset for evaluating processes and data. + **Experienced Professional:** 7+ years in ACH/Payments; credentials such as AAP, APRP, or CTP highly desirable. BA/BS degree required. **Why CIBC?** At CIBC, you’ll find a workplace that’s dynamic, supportive, and forward-thinking. We invest in your success, recognize your contributions, and offer opportunities to advance your career. If you’re ready to make a difference and thrive in a culture of excellence, we want to hear from you. _At CIBC, we offer a competitive total rewards package. This role has an expected salary range of_ **$110,000 - $125,000K** _for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members._ _This position does not offer visa sponsorship._ **\#LI-TA** California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html) **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** IL-70 W Madison St, 8th Fl **Employment Type** Regular **Weekly Hours** 40 **Skills** Analytical Thinking, Business Operations, Mentoring Staff, Operations Management, Operations Support, People Management, Prioritization, Process Improvements, Resource Allocation At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.