Job Title: ACE Luzon - IT Internship 2025 Job Description IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software. **Essential Functions/Core Responsibilities** • Represents IT in front of Site Leaders. • Coordinates as smart hands with different portfolio and engineering workgroups • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes • Perform hardware and software upgrades to peripheral equipment • Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system • Perform site maintenance and safety checks of assigned equipment • Perform checks and ensure that antivirus definition, Microsoft patches are updated. • Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required • Performs\Tests backup for the onsite servers. • Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ….) • Local Change Management for Infrastructure, Application and Security • Remote Application and software Management • Business continuity plan testing and recommendation • Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room) • Analyse WIFI intrusion with CDOC, manage WIFI access and PW • Manage the Video Conference Room (access control) • Clients and CNX application implementation • CNX Local Bots and automation implementation • Support Network Data and Voice implementation. **Candidate Profile** • Experience working within an IT help desk environment working to targets • Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance • Strong communication skills, both written and verbal (English Language) • Demonstrated ability to multi-task and meet timelines on deliverables • Self-starter, sense of urgency, and works well under pressure • Strong attention to detail **Career Framework Role** Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. Location: PHL Quezon City - Tera Tower 1st Floor Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**