What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

Southern Glazer’s offers a competitive compensation package with expected first year total earnings of $ 88,000 – 100,000 / year including bonus. This salary range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately. 

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Payment Services Manager is responsible for leading, facilitating, monitoring and supporting the Accounts Payable, Supplier Billing, Customer Care and Document Management in their departmental financial, operational and functional needs.

Primary Responsibilities Manage the following team members (1) Accounts Payable Supervisor who is responsible for the Exception Specialists, Auditors and the Processors (2) Supplier Billing Supervisor who oversees the Analysts, Collectors and the Processors (3) Customer Care Supervisor who is in charge of the Payment Service Analyst and Customer Care Agents (4) Document Management who is reliable for the Document Management ProcessorsDevelop, coaches, trains, evaluates, disciplines, and mentors staff to ensure that the employees are satisfied and performing at their highest potentialManage the workload of the Accounts Payable, Supplier Billing, Customer Care and Document Management Supervisors to ensure timeliness and accuracy of processed transactions by the Business Solutions GroupSpearhead the process to help streamline the Accounts Payable, Supplier Billing, Customer Care and Document Management processesMake decisions on all exceptions such as, re-opening of employee vendor accounts in order to pay an employee who is no longer with the Company any expense reimbursement owedSupport internal and external audit activities, as required, to ensure that auditors are provided with the necessary information to complete their audits timelyCoordinate and analyzes all Key Business Indicator metricsResolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolutions in a reasonable amount of timeMake herself/himself available for staff questions, taking the time to ensure that issues are resolved to the employee's satisfactionComplete annual performance appraisals on staff in a timely manner, providing both positive and constructive feedback to promote an atmosphere of learning and growthCreate a safe environment for employees to interact, take risks, and ask questions in an attempt to maintain low levels of turnover and high levels of employee satisfactionMonitor workloads and staffing levels to ensure the proper match of headcount to volume. Interviews new recruits for open positions (both new and those created due to turnover) in partnership with Human ResourcesMake hiring decisions regarding Accounts Payable, Supplier Billing, Customer Care and Document Management in partnership with Human Resources. Evaluates staff productivity levels, at a minimum on a monthly basis, to ensure that employees are meeting or exceeding processing expectationsConducts progressive disciplinary action activities, when required, to ensure that employees are made aware of their short-comings and are given every chance to succeed prior to terminationConducts termination activities in partnership with Human ResourcesInitiate and participate in business process improvement activities as it relates to the area Payment Services, taking responsibility for making and implementing efficiency-enhancing recommendationsEnsure the completeness of transaction processing (e.g., General Ledger for account verification, re-posting to correct accounts, coordinating asset invoices prior to payment and recurring payment coordination; Inventory Costing for supplier demand checks, freight and US custom check payments; and Payroll/Benefits for garnishment checks, benefit provider checks and on-demand checks)Perform other job related duties as assignedAdditional Primary Responsibilities Minimum Qualifications Bachelor s Degree and 5 years of experience or equivalent education and related experienceProficient in Microsoft Office SuiteStrong organization, multi-tasking and time management skillsMust have knowledge of all accounting concepts and principles, especially as they relate to accounts payable and accounts receivable accountingPhysical Demands Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machinePhysical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 15lbsEEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.