Job Title: Accounts Receivable Specialist

Job Description

The Collections Specialist is responsible for managing the full collections lifecycle for a portfolio of accounts tied to a large enterprise client with a network of independently operated businesses. This role requires strong analytical skills, attention to detail, and the ability to navigate complex system environments while maintaining professional, productive client relationships. The specialist works cross-functionally to resolve discrepancies, ensure contractual compliance, and support timely cash flow.

Responsibilities

Manage the end-to-end collections process for a designated portfolio of accounts across multiple entities and billing systems.Perform detailed account reconciliations, identifying discrepancies, researching root causes, and ensuring accurate resolution and documentation.Interpret and clearly explain complex billing structures, invoice details, adjustments, and payment terms to client representatives and independent business owners.Conduct professional and, at times, challenging conversations to resolve payment issues, negotiate payment arrangements, and reinforce contractual obligations.Collaborate closely with internal teams—including Billing, Risk, Legal, and Operations—to resolve disputes, reconcile complex transactions, and maintain strong enterprise client relationships.Apply in-depth knowledge of billing processes and client-specific requirements to ensure transparency, accuracy, and consistency.Track, analyze, and report on collection performance metrics, escalating high-risk or problem accounts as appropriate.Proactively communicate with key client stakeholders to strengthen relationships and ensure alignment on billing and payment issues.Identify recurring issues, trends, or inefficiencies and contribute to process improvements that enhance operational efficiency and client satisfaction.Ensure compliance with all company policies, procedures, and internal controls related to collections, client management, and financial reporting.Provide insights and recommendations to management regarding collection trends, potential risks, and opportunities to improve cash flow performance.

Essential Skills

Strong experience in accounts receivable, collections, or client account management within a complex billing environment.Demonstrated ability to perform detailed reconciliations across multiple systems and entities.Excellent communication and negotiation skills, with the ability to explain complex financial information to non-financial audiences.Proven ability to manage difficult conversations professionally while preserving positive working relationships.Strong analytical, organizational, and problem-solving skills with a high level of attention to detail.Ability to work collaboratively across departments and manage multiple priorities effectively.

Additional Skills & Qualifications

Proficiency in Excel, including VLOOKUP and pivot tables.Experience with SAP Familiarity with aged reports and settlement processes.Customer service skills.

Work Environment

This position operates in a hybrid work environment, requiring presence in the Mississauga office three days a week: Tuesday, Wednesday, and Thursday. The office hours are 8:30 AM to 5:00 PM, with some flexibility. The team consists of five members in Mississauga and another five in the US, working closely with the Billing team. In August, the office will relocate to a new location in Toronto. The role involves a 40-hour workweek.

Job Type & Location

This is a Contract position based out of Toronto, ON.

Pay and Benefits

The pay range for this position is $28.00 - $31.00/hr.

Workplace Type

This is a hybrid position in Toronto,ON.

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\n À propos d'Aston Carter:\n

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.\n

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Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

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Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

\n\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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