Accounts Receivable Specialist Company: Norstella Location: London, United Kingdom Date Posted: Aug 11, 2025 Employment Type: Full Time Job ID: R-1258 **Description** About Norstella At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients: + Citeline – accelerate the drug development cycle + Evaluate – bring the right drugs to market + MMIT – identify barrier to patient access + Panalgo – turn data into insight faster + The Dedham Group – think strategically for specialty therapeutics By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India. **Responsibilities:** • Successful contact and collection on customer accounts and past due invoices • Proper posting of customer payments • Processing customer credits • Fosters strong relationships with Sales, Operations to resolve delinquencies and address credit risk • Answering general questions regarding account status. • Assist in adjustments (within eligible guidelines), including misapplied payments, overpayments, customer reconciliations, etc. • Monitor Aging Report to identify unapplied payments and credits • Maintain databases and spreadsheets, updating information as needed • Perform customer account research with the ability to analyze and resolve payment related issues • Respond to email and letter requests • Support Leadership AR reporting and analysis requests as needed • Work cross-functionally with Sales, Sales Operations, and Order Management • Work on special projects when assigned by management **Qualifications:** + Strong verbal and written communication skills + Skill in establishing and maintaining effective working relationships + Approachable customer service orientation and “can do” attitude + Accuracy and attention to detail + Strong organizational skills + Ability to organize and prioritize multiple tasks/projects + Able to work under pressure and meet deadlines + Intermediate level proficiency with Microsoft Excel skills required + Ability to analyze large sets of data + Experience with SAP, Net Suite or similar enterprise reporting systems preferred + 2-3 years of Collections experience **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits** + 25 days annual leave plus bank holidays, 4 days for volunteering and an extra Personal Day off! + Life assurance 4 x salary + Company Healthcare + 5% Pension match + Fabulous office in Central London, onsite cafeteria and a variety of restaurants and amenities nearby _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.