Join AWS's APAC Cash Application team in Manila and lead a high-performing finance operations team driving payment excellence across one of the world's fastest-growing cloud markets. As a Cash Application Manager, you'll optimize payment processing for millions of dollars in daily AWS customer transactions while building automation solutions that transform how we handle cash operations across the Asia-Pacific region.

We're looking for a results-driven finance leader who thrives on operational excellence and innovation. In this role, you'll manage a talented team of cash application specialists, implement cutting-edge ML-driven payment matching technologies, and partner with global stakeholders to solve complex payment challenges. You'll have direct impact on AWS's financial operations, with opportunities to drive process improvements, reduce manual touchpoints by 40%, and establish best-in-class SLAs across APAC markets. If you're passionate about combining finance expertise with technology innovation, enjoy coaching high-performing teams, and want to make a meaningful contribution to AWS's continued growth in the region, this is the perfect opportunity for you.

Key job responsibilities
- Lead and manage a team of 8-12 cash application specialists, including hiring, onboarding, performance management, and career development to build a high-performing operations team
- Own end-to-end cash application operations for AWS APAC customers, ensuring accurate and timely posting of payments across multiple currencies and payment channels
- Drive operational excellence by establishing and monitoring KPIs, SLAs, and quality metrics, consistently achieving 95%+ same-day cash application rates and minimizing unapplied cash aging
- Collaborate with cross-functional partners including Collections, Billing, Treasury, Customer Service, and Technical teams to resolve complex payment discrepancies and system issues
- Analyze payment trends, exception patterns, and aging reports to identify root causes and develop sustainable solutions that prevent recurring issues
- Manage month-end and quarter-end close activities, ensuring accurate cash application, timely resolution of outstanding items, and compliance with financial reporting requirements


A day in the life
AWS Cash Application L5 Manager position In Manila:

Daily Activities

- Review and prioritize cash application queues to ensure timely processing of customer payments across multiple payment channels
- Monitor team performance metrics and KPIs, identifying bottlenecks and implementing process improvements to meet SLA targets
- Conduct daily stand-ups with the cash application team to address blockers, redistribute workload, and ensure alignment on priorities
- Collaborate with cross-functional stakeholders including Collections, Billing, Treasury, and Customer Service to resolve payment discrepancies and unapplied cash issues
- Analyze aging reports and exception queues to identify trends, root causes, and opportunities for automation or process optimization
- Provide coaching and feedback to team members on complex payment scenarios, system navigation, and customer account reconciliation
- Escalate critical issues to senior leadership and coordinate with technical teams to resolve system-related payment processing problems
- Review and approve payment adjustments, write-offs, and account corrections within established authorization limits
- Participate in month-end close activities, ensuring accurate cash application and timely resolution of outstanding items
These activities reflect the operational, analytical, and leadership responsibilities typical for an L5 Finance Manager role in Cash Application.


About the team
The APAC Cash Application team is based in Manila, Philippines, and plays a critical role in ensuring accurate and timely processing of customer payments across the Asia-Pacific region. Our team is responsible for applying millions of dollars in customer payments daily, maintaining the integrity of AWS customer accounts, and enabling seamless cash flow operations that support Amazon's growth in one of the world's fastest-growing markets.

We are a collaborative, data-driven team that thrives on solving complex payment challenges and continuously improving our processes through automation and innovation. Our team members work closely with global finance partners, technical teams, and customer-facing organizations to deliver exceptional results. We value ownership, attention to detail, and a customer-obsessed mindset. If you're passionate about operational excellence, enjoy working in a fast-paced environment, and want to make a meaningful impact on AWS's financial operations, we'd love to have you join our team in Manila.