In this role, you will be responsible for:
-Providing quality functional support to company's clients.
-Analyzing and documenting customer requests.
-Providing quick and effective solutions to meet their needs, resolve difficulties encountered, and follow up on their resolution until the end.
-Cooperating with internal teams (Sales, Project, R&D, IT) to respond to customer requests and ensure that issues are resolved quickly and effectively.
-Assisting clients in using and configuring the software's functional settings.
-Contributing to the continuous improvement of the solution by providing feedback and suggestions from clients.
-Responsible for customer satisfaction, retention, and reference-ability for all assigned accounts.
-Sharing knowledge with your team through strategic and operational planning sessions at regularly scheduled onsite meetings.
-Utilizing a deep understanding of each customers environment to identify customer needs and implement solutions that will accelerate their success.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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