Description (Remote, contract to September 2026)

Job Title:

AP Customer Service Representative

Overview:

The AP Customer Service Representative supports the day-to-day delivery of escalated Accounts Payable (AP) customer service issues. This role works closely with Tier 2 support teams and other stakeholders to provide assistance for North America Downstream Accounts Payable transactions that require advanced analysis and research to resolve.

Responsibilities:Develop proficiency with various Accounts Payable systems (e.g., SAP S4, PeopleSoft, TAP) and processes to effectively resolve escalated issues and identify root causes.Review aged open payables to determine reasons for delays, including requesting refunds from suppliers or coordinating with vendor partners for key suppliers.Utilize TAP to ensure priority transactions move through the system promptly, following internal liaison direction.Process requests in TAP to reassign DCNs to the correct user based on branch or AP team instructions.Collaborate with multiple stakeholders, including internal AP teams and managed services, to resolve escalated issues efficiently.Research open items in accounting systems, identify root causes, and provide actionable recommendations for resolution.Partner with other AP functional teams to ensure timely issue resolution.Assist with critical business account issues in an expedited manner, engaging appropriate personnel as needed.Adhere to internal KPIs and SLAs where applicable.Maintain a clear understanding of process flows and interactions between managed services and internal teams.Communicate promptly and professionally regarding invoice status, check requests, utility payments, and AP processing inquiries.Perform additional responsibilities as required by the company.Skills:Strong knowledge of Accounts Payable processes and systemsAnalytical and problem-solving skillsAbility to manage escalated issues and communicate effectively with stakeholdersExperience Level:

Intermediate

Job Type & Location

This is a Contract position based out of Calgary, AB.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Workplace Type

This is a hybrid position in Calgary,AB.

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\n À propos d'Aston Carter:\n

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.\n

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Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

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Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

\n\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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