Job Title: Accounts Payable Representative

Job Description

The Accounts Payable Representative supports the finance and customer service functions by managing invoice intake, maintaining accurate vendor and customer records, and providing responsive support to internal and external stakeholders. This role processes customer orders in the ERP system, assists with purchase order and receipt matching, and works closely with teams across the organization to resolve billing, shipping, and documentation issues in a timely and professional manner.

Responsibilities

Support the Accounts Payable function by handling invoice intake, coding and routing invoices for approval, and following up on exceptions to ensure timely resolution.Assist with purchase order and receipt matching documentation, ensuring that all supporting records are accurate and complete.Maintain accurate customer and vendor information in the ERP system, including contact details, bill-to and ship-to addresses, remit-to information, payment terms, and address updates as permitted, to support responsive service and transaction accuracy.Meet monthly key performance indicator (KPI) goals related to customer response time, quality and accuracy of work, timely resolution of inquiries, and Accounts Payable metrics such as invoice cycle time and exception resolution.Provide responsive, professional customer support via phone and email, taking ownership of inquiries from initial contact through resolution.Handle customer inquiries related to order status, shipping, returns and credits, documentation requests, and invoice copy or backup requests as applicable.Communicate clearly and proactively with customers and internal teams to prevent issues, set expectations, and ensure timely follow-up on open items.Process customer orders and related documentation accurately in the ERP system, confirming key details such as items, quantities, pricing, ship-to and bill-to information, and shipping instructions.Investigate and resolve customer issues including shipping discrepancies, shortages, returns, billing questions, invoice copy requests, and remittance documentation needs by researching supporting records and collaborating with Shipping, Sales, Operations, and Accounts Payable.Support credit, return, and adjustment workflows by coordinating customer credits and returns and, as needed, assisting with vendor credits and debit memos in accordance with approvals and documentation standards.

Essential Skills

High school diploma or equivalent.Strong customer service mindset with the ability to communicate clearly and professionally in both written and verbal forms.Ability to remain professional under pressure and de-escalate issues while driving them to resolution.Quick learner with the ability to navigate new systems and follow defined processes, controls, and approval workflows.At least one year of customer support or order entry experience, with exposure to accounts payable or invoice processing (invoice intake, matching support, and exception follow-up) preferred or equivalent transferable experience.Proficiency in Microsoft Office, especially Excel (sorting, filtering, and basic formulas) and Outlook.Experience working with an ERP system, with ERP experience preferred.Familiarity with accounts payable processes, invoice processing, and purchase orders.Ability to use SAP or similar ERP tools for financial and order-related tasks.Strong attention to detail and accuracy in data entry and documentation.

Additional Skills & Qualifications

Experience in accounts payable, invoice processing, or related finance support roles.Hands-on experience with SAP or other ERP platforms for order processing and vendor or customer maintenance.Demonstrated ability to meet performance metrics such as response time, accuracy, and timely issue resolution.Experience collaborating with cross-functional teams such as Shipping, Sales, Operations, and Finance.Strong organizational skills and the ability to manage multiple inquiries and tasks simultaneously.Comfort working with defined processes, controls, and approval workflows in a structured environment.Job Type & Location

This is a Contract position based out of Pontiac, MI.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
\u2022 Medical, dental & vision\n
\u2022 Critical Illness, Accident, and Hospital\n
\u2022 401(k) Retirement Plan \u2013 Pre-tax and Roth post-tax contributions available\n
\u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
\u2022 Short and long-term disability\n
\u2022 Health Spending Account (HSA)\n
\u2022 Transportation benefits\n
\u2022 Employee Assistance Program\n
\u2022 Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pontiac,MI.

Application Deadline

This position is anticipated to close on May 27, 2026.

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\nAbout Aston Carter\n\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing\u00AE double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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