**Job Description** **GENERAL PURPOSE** Serve as an accounts payable knowledge resource with assigned responsibilities including multiple high priorities and competing research projects. Consistently demonstrate a high level of competency, efficiency, and multi-tasking skills with reference to resolving supplier and site location inquiries and issues. **JOB DUTIES AND RESPONSIBILITIES** · Manage high volume of incoming calls · Answer inquiries and resolve problems by clarifying desired information, researching, locating, and providing information and assigning unresolved problems to the supervisor for resolution · Assist, under management guidance, others on team in understanding transaction processing, impact of transactions, requirements for complete and accurate activities · Ensure compliance with accounting principles, internal policies, standards, and Service Level Agreements (SLAs) · Resolve complex accounts payable inquiries, including extensive research and escalating unresolved issues to management early and often · Complete a timely review of supplier statements specifically looking for credit balances, duplicate payments, misapplied payments, and aging invoices · Resolve special research requests to maintain key supplier relationships · Research and coordinate supporting documentation between site and processor · Ensure all required supporting documentation is obtained for compliance purposes · Research and analyze special reports (e.g., credit report, missing requester, vendor inactive) · Research and make final determination on invoice status · Process non-PO and request approval for PO invoices that have been closed or has a variance · Provide timely customer service to internal and external partners · Ensure all stop-pay/voids have been done to completion and documentation was approved and verified · Maintain organization of group email box and assists with handling supplier and site requests via phone · Keep supervisor informed of any activities that may require his/her attention · Provide initial training or reinforcement training to new team members; provide guidance and assistance · The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required **Requirements** **EDUCATION AND EXPERIENCE** · High school diploma or equivalent · 2 to 4 years of accounts payable or accounting related work experience · Certification and/or License – may be required during course of employment **KNOWLEDGE, SKILLS, AND ABILITIES** · Strong knowledge of accounts payable concepts and practices · Knowledge of and skill with Microsoft Office Suite and company computer systems · Able to work in a variety of information systems, databases and web-based systems such as online banking and vendor payment alternatives · Able to demonstrate customer service skills in a courteous, professional, and helpful manner · Able to communicate clearly and effectively, both verbally and in writing · Able to interact positively and work effectively with others (interpersonal skills) · Able to maintain confidentiality of information · Able to demonstrate strong research and problem-solving skills · Able to take initiative in performing job and seek increased responsibilities · Able to demonstrate attention to detail and accuracy · Able to work under limited supervision and direction · Must be able to read, write and speak English An Equal Opportunity Employer including Disabled/Veterans **Pay Range** $20.75 - $24.50