Description :

This requirement is for a Japanese language specialist. The candidate should be well versed in written and verbal Japanese language skills.Perform data entry, record verification, validation of policies in alignment with current business practices and Desk ManualsIdentify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolutionCollaborate with Upstream and Downstream teams like Sales, IB, OPS, Collection, AR for resolution of customer related queriesAdherence to compliance guidelines including SOX, internal & external compliance auditsConstantly strives to enhance technical and process knowledge; participate in assessment programsMeet the defined KPIs – Input Quality, Output Quality, Efficiency & Turn Around TimeMust demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills.Key Skills: Combine resourcefulness and problem solving with good analytical skills of order managementHardworking and adaptable to changing requirements and to consistently deliver improved research and production results.Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate pointsTo be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment.Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power PointAbility to consistently meet deadlines and achieve goalsInnovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement.Problem Solving and Decision-Making skills - To recognize deviations from standard practices and analyze situations to make decisionsStrong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationallyCore Competencies:Change Agility - Driving and responding to changeCollaboration - Leveraging the combined strength of OracleCommunicating for Impact -Communicating openly and effectively to influence othersCompetitive Edge -Driving competitiveness and innovationInspirational Leadership -Inspiring others through your exampleMastering Complexity - Making timely business decisions with sound judgementPerformance Drive & Execution -Leading by example to deliver business resultsPreferred Qualifications: 0 – 1 years of related experience.Additional Details:This requirement is for a Japanese language specialist. The candidate should be well versed in written and verbal Japanese language skills.The candidate should be able to use effective Japanese business language to interact with the Japanese stakeholders.A valid diploma or a degree in Japanese, is preferable with a minimum level of JLPT-3Should be well versed with Computer Usage and MS Office Applications.Openness to work Night Shift is a must. Should be open to changing shifts as required.#LI-DNI