The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description To ensure the accuracy of all A/R billing functions including but not limited to: Guest folios, banquet and catering functions and member billings to achieve the highest level of guest satisfaction and ensure internal compliance of Omni SOPs and processes. ResponsibilitiesEssential Functions:
Oversee daily handling and resolution of check out with balance accounts for all guest, group and banquet and catering functionsOversee and ensure that all billings are issued timely per the Omni SOP with supporting backup for all charges.Manage credit files and ensure proper credit procedures are followed.Audit to ensure the accuracy of all banquet charges and miscellaneous charges that are posted to master accounts.Audit city ledger edit for correct information, proper billing address and phone number, complete backup, and correct city ledger number to run statements on a daily basis.Ensure weekly account receivable analysis is sent to corporate accounting.Forward group advance deposits received by accounting to reservations for posting.Handle all customer inquiries in a timely, efficient manner.Handle correspondence and communication to customers, corporate office, as well as our owners regarding billing matters.Ensure that all major accounts have received a follow-up call 10-20 days after the bills have been mailed.Attend all pre-conference meetings for special billing instructions and ensure accuracy of billing.Maintain open communication with all departments.Manage neat and organized billing filesHotel Specific Essential Functions:
Act as back up to Member and Group Billing staffCreate PZ accounts for Guests of Members, PM accounts for definite catering functionsConstruct Group Bills and send to Conference services and clients Submit Credit Card authorizations on MyCheck portalPost check deposits and ensure proper deposit is received in advance of arrivalAssist and Manage Group billing activitiesOther duties as assignedTools and Equipment: Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine, DelphiOperaResort SuiteWorking Environment:
Interior of hotel, in normal office conditions. QualificationsOmni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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