Description Initially 100 on site and then 6 months goes to hybrid Mondays Wednesdays Thursdays on site. if desired. Looking for candidates that are interested in potentially going FTE. What you're good at - Responding promptly to escalated level 2 employee payroll inquiries and issues received by phone email or help request cases further escalating to Payroll as needed - Obtaining researching and evaluating information to handle payroll related inquiries - Resolving problems answering questions providing/clarifying information and coordinating with Payroll Processing and Payroll Strategy as needed - Supporting self-service and processing of pay impacting personnel data conducts transactions and error corrections pre-payroll to ensure data is accurate and complete - Directing more complex unresolved issues to the appropriate Payroll or Tax Specialists monitoring and expediting responses and resolution as needed - Collaborating with Tier 1 Contact Center to assist with trend identification and education as needed - Reconciling/closing help request cases recording details of inquiries comments complaints and resolutions - Running and evaluating reports for payroll metrics and service quality tracking - Preparing interoffice and external communication and correspondence preparing and distributing envelopes to support correspondence - Performing other duties and special projects as assigned What you have - 2-3 years of payroll administration experience - Workday payroll experience preferred - Knowledge and awareness of State and Federal payroll laws and regulations - Outstanding customer service skills - Consistently demonstrates a positive can-do overcome-any barrier attitude - High attention to quality and accuracy of work - Ability to approach complex problems by breaking them down into components and finding effective solutions - Bachelors degree in Accounting Business or related field is desired - Proficient use of PC applications including MS Word and Excel Access a plus Pay and Benefits The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Westlake,TX. Application Deadline This position is anticipated to close on Jun 17, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.