Role Overview

We are looking for a German Language associate to join our Accounts Payable team within Finance Operations (FinOps). This position is ideally suited for a finance operations professional who possesses strong German language proficiency and demonstrates a commitment to operational excellence. The successful candidate will leverage their German language expertise to support our Accounts Payable operations, serving as a critical liaison between our Amazon and German speaking vendors/ stakeholders.
The German Language associate will be responsible for addressing complex vendor inquiries, resolving payment discrepancies. A core focus of this position is strengthening vendor relationships through clear, professional communication and timely resolution of issues, thereby supporting our commitment to vendor satisfaction
As a German Language associate, you will apply your bilingual fluency in German and English to facilitate clear, effective communication with our German speaking vendor partners and internal stakeholders. Your role extends beyond translation to encompass comprehensive business support, requiring you to navigate complex operational scenarios while maintaining the highest standards of accuracy and professionalism. This role requires seamless collaboration with cross-functional teams spanning global finance, operations, technology, and business units to ensure operational excellence and vendor relationship management.

Language & Stakeholder Support:
- Communicate clearly and professionally with German-speaking vendors and stakeholders via email, chat, and calls.
- Translate, review, and validate basic to intermediate German business and finance documentation.
- Support issue resolution and manage escalations for German-speaking partners, ensuring timely and accurate outcomes
Skill set and experience:
- Ability to communicate precisely and concisely in German & English
- Strong analytical skills
- Strong attention to detail
- Can successfully manage multiple competing priorities
- Ability to deal with ambiguity
- Excellent collaboration skills and the ability to work cross-functionally across categories and internal stakeholders

Key job responsibilities
Responsibilities:
- Working on Complex vendor queries and resolving the queries efficiently
- Working on underlying issues and fixing the root causes
- Liaising with internal teams to understand the vendor issue and working towards resolution
- Contacting internal stakeholders and coordinating with them on any high profile vendor issues
- Use data-driven insights to influence decisions, improve efficiency, and support business growth
- Champion continuous improvement initiatives that strengthen automation, accuracy, and scalability


About the team
Our team serves as the central team responsible for managing and resolving vendor related escalations. The team acts as the primary contact for vendors and internal stakeholders to contact regarding any escalations. Our team works on root causes, align on resolution timelines, and drive accountability across all process owners. Given the cross-functional nature of our team, we coordinate closely with multiple stakeholders, including Retail, Finance, Finance teams to ensure that each escalation is addressed holistically and efficiently.

Beyond reactive resolution, the escalation team plays a strategic role in establishing performance standards, tracking key metrics, and conducting regular reviews of escalations to address recurring operational challenges. Through structured communication, disciplined follow-through, and a commitment to continuous improvement, the team ensures that vendor escalations are not only resolved swiftly but also leveraged as opportunities to strengthen processes and prevent further impact on other vendors.