Job Title

Job Description Summary

Job Description

Position Title: Associate Director 

Department: GOS - Transaction Management 

Location: Frankfurt, Germany

Role Purpose: 

To support in the implementation of the business plan through managing and developing client relationships, contributing to business development assignments, managing client’s assignments, representing the office/ team in the market 

Provide support to team lead and help support and develop the team as we seek to double our turnover in the next 2-3 years. 

Manage day-to-day responsibility for project delivery and reporting 

Fulfil revenue and profit targets 

Responsibilities: 

Clients & Marketing 

Maintain, develop and strengthen strategic relationships with new and existing clients, actively developing business opportunities 

Day-to-day liaison with assigned client representative(s) during the course of an instruction 

Establish and maintain own and team profile internally and externally through effective PR and deal promotion 

Manage or contribute to initial discussions, preparation of tender documents, delivering pitches/ presentations and conducting negotiations 

Ensure projects, reports, are delivered on time and in budget and to client objectives 

Strengthen Cushman & Wakefield’s integrated portfolio by building links across business groups and global office network and working collaboratively to generate new instructions, pool expertise and provide advice 

Proactively looks for and is able to target new business and revenue opportunities with new and existing clients 

Manage and liaise with internal teams and external consultants to provide a full service to the client. Including overseeing communication, reporting and documentation from C&W local offices to ensure high quality service standards 

Create and implement plans for gathering and acting on client feedback 

Advise clients on portfolio strategy and optimisation solutions 

Profit & Finance 

Identify and deliver cross-selling opportunities for other areas of the business 

Contribute to projecting annual fee income via accurate fee forecasting/managing potential fee pipeline 

Effectively use established systems for debtor and disbursement recovery to secure cash flow and profitability, e.g. billing, debt pricing, costings etc 

Understanding of product pricing and maintain profitable fee structures 

Grow revenue and profitability generated by existing clients 

Operations & Risk 

Ensure timesheets are up to date and reflective of current work 

Ensure own and team’s work complies with firm procedures and guidelines (health & safety, quality, risk, professional code of conduct, etc.) 

Identify, manage and mitigate risks by implementing plans to review output of quality and risk procedures and achieve clear internal and external audit reports 

Support and help drive both internal and external processes 

People & Teams 

Provide on-going coaching, mentoring and other development opportunities for Director reports and/or Surveyors/ Consultants; conduct performance reviews with direct reports 

Keep own knowledge of relevant case law up to date 

Lead and co-ordinate the work of team on client projects; prioritise activities and delegate on the basis of appropriate expertise and development needs of team 

Sets and achieves own objectives in line with business plan and update with line manager as necessary 

Undertake and record the requisite amount of Continuing Professional Development (CPD) 

Participate in non-fee generating activities such as graduate recruitment, L&D, resourcing and support local office social activities 

Bring fresh ideas and innovation to the group to enable a level of self-improvement 

Qualifications: 

Degree level qualification but not essential 

Core Knowledge & Experience: 

Proven track record across a variety of sectors 

Experience of leading projects to deliver seamless client service 

Demonstrable ability to take responsibility of sizeable and complex client instructions 

Business development and client relationship management. Demonstrable understanding of client needs 

Experience in networking and building relationships internally and externally 

Experience selling successfully to clients 

Experience in lead client contact positions, conducting pitches and presentations 

Demonstrable technical competence in areas relevant to role 

In-depth market and local knowledge in the relevant business area 

In-depth knowledge of the real estate industry sector 

Financial acumen and budget management 

High level business and report writing experience 

In-depth knowledge of current legislation and case law relevant to role 

Some experience in managing people and teams 

IT skills (MS Word, Excel, PowerPoint, Outlook, Internet) 

Core Knowledge & Experience (specific to the role): 

Strong eye for detail at all times 

Pro-active approach  

Excellent presentation skills in the output and delivery of client work 

Ideally, experience of international real estate markets or working in a cross-border role 

Skills & Personal Qualities: 

Ability to manage multiple projects at the same time, maintaining an excellent quality of service 

Strong selling and negotiation skills 

Proactive and solution oriented 

Very high standards of presentation 

 Good marketing skills 

Good commercial awareness skills 

Coaching and leadership skills 

Good communicator 

Time management 

Business and report writing 

Team player 

Excellent command of written/verbal English