Account Support Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do:

Responsibilities:

Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups.Integrate technical knowledge and business understanding to create solutions for customers.Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues.Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidentsProvide expert consulting on a specific technology, application, service offering or market segment.Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends.Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.Lead Mission Critical delivery team in planning, delivering, and managing complex support Design, deliver, and manage delivery of industry specific solutions.Maintain high-level expertise in area of focus and stay abreast of future technology directionsCreate and deliver Value Based Delivery (VBD) plans for assigned accounts.Lead Customer Expectation management as part of escalation process.Consult with executive customer management to achieve IT operations excellence.Contribute to tasks outside normal Mission Critical Support Specialist/Mission Critical account support or geographic (district or country) scope.Analyze the customer's business, organization, and information systems needs.Develop and grow assigned customer account relationships with complex and strategic accounts.Act as trusted advisor in the consultant role for customer and the company's sales teams.Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels.Lead Mission Critical delivery team in planning, delivering, and managing complex support Design, deliver, and manage delivery of industry specific solutions.Maintain high-level expertise in area of focus and stay abreast of future technology directions.Create and deliver Value Based Delivery (VBD) plans for assigned accounts.Lead Customer Expectation management as part of escalation process.Consult with executive customer management to achieve IT operations excellence.Contribute to tasks outside normal Mission Critical Support Specialist/Mission Critical account support or geographic (district or country) scope.

What you need to bring :

Education and Experience Required:

Bachelor's degree preferred or Associate degree holder (technical field) with 8+years working experience in related fields desired.

Knowledge and Skills:

In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.State-of-the-art technical, functional or business knowledge.Expert in one or more industry or advanced specialty areas.Anticipate Customer needs, develop proposed solutions, and build consensus with customer key decision makers.Capable of consulting with Customers for process design, development and implementation.Thorough understanding of change management process and procedures.Expert skills in project management, analysis, communication, presentation, innovation and negotiation .Delivery expertise in at least two or more specific specialty skills. Eg. (ITIL, performance, Change management).Mission Critical and ITIL certifications.Certified in a strategic business direction (e.g. SAN, SAP, OpenView, ITIL), certification tied to the company's key business strategies with associated revenue.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#operations

Job:

Services

Job Level:

Master

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.