At JPMorganChase, you will have the opportunity to make a significant impact by balancing business objectives with customer-focused solutions. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values diversity, integrity, and teamwork.

As an Account Specialist II in Estates Services ACH Reclamations you will be responsible for all transactions associated with our consumer accounts by reviewing and analyzing the transaction activity to determine the proper payments to be returned and ensure cases are dispositioned accordingly. You will utilize your analytical ability in reviewing customer information to identify which transactions belong to each account owner.  The review you complete of the customer's account must be in accordance with J.P. Morgan Chase bank policies, regulations, and federal, state, and local law requirements.  You will be responsible for thoroughly understanding assigned cases and acquiring detailed knowledge of the systems used, including but not limited to Customer Assist, Mainframe systems (SBS), OUI, E-Serve, MITS, Lexis Nexis, and achieving a high level of proficiency in MS Office applications.

 

Job Responsibilities: 

Navigate various technologies while maintaining engagement.   Exhibit resilience and adaptability in a fast-paced environment. Uphold personal excellence, including punctuality, integrity, and accountability. Approach problems logically and with sound judgment to achieve the desired business outcome. Make effective decisions on behalf of our customers. Prioritize tasks efficiently to ensure productivity. Comply with all relevant regulatory and departmental practices and procedures. Work independently as well as collaboratively in a team setting. Think critically and exercise independent judgment.

Required Qualifications, Capabilities, and Skills:

At least 2 years of experience in bank operations. Strong PC skills with proficiency in various MS Office and web-based applications. Excellent writing, grammar, and editing skills. Professional communication abilities. Strong analytical skills and attention to detail. Ability to manage a heavy workload effectively. Independent, self-motivated, and a team player.

Work Schedule:

In-office work is required from Monday through Wednesday, with the option to work from home on Thursday and Friday. You can choose between two schedule options: 7:00 AM to 3:30 PM or 7:30 AM to 4:00 PM CST. Please note that attendance at scheduled training sessions is mandatory, and the training hours may differ from your regular work schedule.