Combined Insurance, a Chubb Company, is seeking an Account Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

 

Job Summary 

The CWB (Chubb Workplace Benefits) Account Specialist will manage a book of business in the 100-499 life segment.   This role will interact closely with the CWB sales organization, broker partners, and various internal and external business partners.   The Account Specialist will be the primary service contact for this book of business and will serve as a primary liaison between the customer and the CWB operational organization.   This position will be responsible for proactively engaging customers throughout the post-enrollment lifecycle and to effectively manage ongoing re-enrollment and renewal activity.

 

Responsibilities 

Primarily manages Book of Business 100-499 LivesContact for complex service issues and renewal/re-enrollment coordination for their casesIndependently and with the Sales Team, develops proactive account activities, identifies opportunities for growth, and executes the plan.Handle customer education on Chubb tools, administrative services and administrative guidelines.  Process plan changes, BOR Changes, acquisitions, and any other policy level activity Coordinate Renewal tracking and communication process.Serve as the liaison between external client and broker partners and internal home office colleagues.Full ownership of all Salesforce Cases assigned across the organizationFull ownership of the GIS and National Benefit Partners (NPB) blocks of businessCoordinate Renewal/Re-Enrollment tracking and communication process.Effectively partner across the Chubb Workplace Benefits Organization in order to drive resolution to complex service issuesPromote Chubb’s products and servicesAttends and participates in all mandatory training, meetings, etc.Approaches role with a Continuous Improvement Mindset, looking to identify and implement organizational process solutionsPerform other duties as assigned

 

COMPETENCIES 

Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.    Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth  Initiative: Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.  Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course  Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results  Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb” 

 

Skills

Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approachAbility to structure and manage work across multiple functions & locationsAbility to influence and build consultative, trust-based relationshipsAbility to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversightAbility to research and solve problems with moderate supervisionAbility to understand client account economics, including product designs, rates and pricingAbility to multi-task in an extremely fast paced environment

 

Education and Experience 

4-year college degree or equivalency strongly preferred; equivalent work experience may substitute Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred.At least 3 years with direct experience managing a book of businessAt least 3 years direct customer-facing experience with brokers and employers

Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint

 

The pay range for the role is $62,200 to $105,800. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.