Schedule
Mon - Fri, 8:30am – 5pm
Overtime based on business needs
Must be commutable to Manchester, NH
What you will do
As the Account Service Representative (ASR), you will provide customer services relating to sales, sales promotions, installations and communications, and ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Confirm and enter usage of surgical implants to replenish inventory
Coordinate with Stryker Sales team and customers to obtain purchase orders
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Research responses with sales and keep records of customer interactions and transactions
Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage
Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute
Prepare product or service reports by collecting and analyzing customer information
Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow
What you need
Required
High School Diploma or equivalent
2+ years’ relevant work experience, in customer service, account management or similar
Ability to work flexible hours, as needed to support the business needs, including weekends and evenings as needed
Ideal candidate lives within reasonable commuting distance of Manchester, NH location
Preferred
Experience working in medical facility or surgical center
Proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams)
Experience utilizing ERP, CRM systems; Oracle, SAP
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.