Posted Date: Sep 5, 2025
Employment Type: Full Time

Pay Range:

(Specific to NY,CA,CO,WA,MD)

$15.60 - $19.06 Hourly

Brinks Texas License #C00550

#LI-Remote

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Job Category

The Account Services Lead is responsible for account management, customer relations, and customer service and support aspects of the assigned Enterprise Retail customer accounts. The incumbent functions as primary escalation point for customer service issues and acts as the liaison between internal resources and external clients.

Key Responsibilities:

Build and maintain strong working relationships with various levels of assigned account(s)Assume ownership for pre and post-sales support issues initiated by customer and internal personnelLead activities of internal groups to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink’s strategy and business objectivesUnderstand customer processes and needs and is able to respond to a wide variety of special customer requests and inquiriesMake independent decisions and commitments to customer on support issues on a real time basisWork with customer, sales, support and other resources to provide deliverable to enhance customer relationships and meet customer expectationsContribute to achieving specific account objectives consistent with company strategyManage all support aspects of the customer relationship with ultimate responsibility for customer satisfactionLiaise among vendors, external and internal clientsSupport planning strategies and initiatives to enhance delivery of customer servicePrepare, analyze, and manage customer relationships through performance reporting and metricsParticipate on Customer Scorecard callsReview and verify penalty calculations due to SLA monthlyReview issues logs as needed to ensure customers SLA are metCoordinate communication between customer and appropriate field service managementCreate weekly reports identifying current, repetitive, and potential issues for managementAssist with Claims escalations for assigned accountsCommunicate up to date customer location master for assigned accountsPerform other duties as assigned or necessary

Minimum Qualifications:

High School DiplomaMinimum of 4 years’ experience in a Customer Service environmentMinimum of 2 years’ experience in the retail/banking industry

Preferred Qualifications:

Experience supporting customer relationships in a financial, banking, or package logistics settingAbility to manage and prioritize multiple competing projectsCRM knowledge such as SalesforceSkilled in managing to metricsCapable of creative solution-generationKnowledge of Lean Concepts and MethodologiesUndergraduate degree in a related field or equivalent combination of experience and training

Professional Skills:

Advanced influencing skills with the ability to view issues through a company and customer lensExceptional written and verbal communication abilitiesExcellent interpersonal and presentation skillsAdvanced change management skillsAdvanced analytical, financial modeling and critical reasoning skills

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.