Job Summary

Job Description

Applicaiton Deadline - July 11, 2025

What is the Opportunity?

In this role you will provide support for routine non-complex data entry and on-line transactions using basic understanding of products and processes which involves activities and well-defined tasks or practical applications with an emphasis on throughput/accuracy and repetition.  This includes the data entry, reject correction and balancing to prepare transactions for processing utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and/or documents.

What will you do?

Provide consistent service within established benchmarks contributing to achievement of business Client Service Commitments and Service Level AgreementsEnsure all documents/data are examined for completeness and accuracy, identify recurring errors and servicing gaps and refer issues to Reporting OfficerTake ownership of client concerns, referring when necessary, building ownership and accountability at first point of contact and refer to manager where requiredIdentify and recommend service improvements/enhancements to Team LeadSupport revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiativesEnsure adherence to Global Information Risk Management framework and Global Compliance mandated policies and proceduresExercise due diligence in following operational risk policies, procedures, standards and guidelinesReview all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines

What do you need to succeed?

Must have:

Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and MathematicsSound business knowledge including service and operations.Very strong client first orientationExposure to relevant bank technology

Working Conditions

Fast-paced, highly dynamic and interactive processing environment requiring high degree of flexibility for hours of workAt times the role requires the ability to manage highly demanding situations under rigid timelinesShift hours are 12:00 p.m. to 8:30 p.m. and 4:00 p.m. to 12:30 p.m.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactFlexible work/life balance optionsWork in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

55 Independence Square North:Port of Spain

City:

Port of Spain

Country:

Trinidad and Tobago

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-04

Application Deadline:

2025-07-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.