Position Profile

Account Sales Manager

The Account Manager is responsible for driving business development and cultivating relationships that lead to increased market share and customer success. This role requires a deep understanding of customer environments, the ability to uncover and solve business challenges, and the skill to position Ricoh’s portfolio as a strategic solution.

Key Responsibilities

Execute business development strategies to generate new sales opportunities. Build relationships with decision-makers and influencers to expand Ricoh’s presence in new and existing accounts. Identify and solve critical business challenges through research and consultative engagement. Focus on customer needs and buying behaviors rather than predefined products or services. Communicate Ricoh’s value through compelling storytelling and solution alignment. Articulate the financial impact of customer buying decisions. Deliver persuasive presentations both in-person and virtually.

Qualifications

Bachelor’s degree or equivalent experience required. Minimum 3 years of business development experience. Preferred experience in IT and/or software services. Understanding of document workflow solutions and processes. Foundational knowledge of P&L components. Strong research and analytical skills to support strategic conversations. Proven ability to manage multiple accounts with attention to detail.

Knowledge, Skills & Abilities

Effective collaboration and influence-building skills. Solid understanding of solution design processes. Thought leadership in customer engagement. Excellent verbal and written communication. Ability to build and maintain professional relationships. Familiarity with Ricoh’s offerings and ability to stay current. Strategic thinking to expand core services across customer enterprises. High learning agility and ability to navigate customer approval processes.

Working Conditions

Office environment with standard lighting, ventilation, and noise levels. Work involves interpreting and applying complex information. Primarily sedentary with occasional walking, standing, and light lifting (under 10 lbs). Moderate dexterity required (e.g., keyboard use, hand-eye coordination). Approximately 20% travel, including overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.